Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sedra Alayech

guildford

Summary

Proven track record in enhancing customer experiences and sales outcomes, notably at Zara, where I excelled in upselling techniques and team collaboration. Skilled in multilingual communication and problem-solving, I consistently achieve and surpass targets by leveraging customer service excellence and organizational skills to drive satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Assistant

soho park
Alicante
06.2024 - 09.2024
  • • Provided high-quality customer service in a fast-paced environment, ensuring satisfaction and repeat business.
    • Managed orders efficiently and accurately, maintaining excellent attention to detail.
    • Supported team operations, including inventory checks and maintaining cleanliness standards.

Sales Assistant

Zara
Alicante
07.2023 - 09.2023
  • Delivered outstanding customer service by assisting shoppers with product selection and styling advice.
    • Maintained visual merchandising standards to ensure an attractive and organized store environment.
    • Achieved and exceeded sales targets through product knowledge and upselling techniques.
    • Collaborated with team members to optimize store performance and customer satisfaction.

Teacher's Assistant

syrian foundation
Damascus
08.2022 - 01.2023

Offered personalized support to students during lessons, emphasizing key concepts.


Encouraged critical thinking and problem-solving skills through one-on-one and group activities.

Teamed with educators to uphold a structured and orderly classroom.


Provided mentorship to students, offering guidance on academic and personal challenges.

Education

High School Diploma -

Little Village School
Damascus,syria
07-2022

Bachelor of Science - International Business Management

University of Surrey
Surrey ,uk

Skills

  • Customer Service Excellence
  • Sales and Upselling Techniques
  • Team Collaboration
  • Multilingual Communication (Arabic, English, Spanish),
  • Problem Solving and Conflict Resolution,
  • Time Management, and Organizational Skills
  • Complaint resolution
  • Customer focus
  • Account management
  • Call center operations

Languages

Arabic
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Turkish
Intermediate (B1)
B1

Timeline

Customer Service Assistant

soho park
06.2024 - 09.2024

Sales Assistant

Zara
07.2023 - 09.2023

Teacher's Assistant

syrian foundation
08.2022 - 01.2023

High School Diploma -

Little Village School

Bachelor of Science - International Business Management

University of Surrey
Sedra Alayech