Sebastián Trelles Tijero
Barcelona
Summary
Seasoned Hospitality Specialist with broad knowledge in managing guest relations, coordinating events and overseeing daily operations in high-volume hospitality environments. Strengths include strong leadership skills, exceptional interpersonal communication, and a customer-focused approach. Proven knack for improving customer satisfaction ratings and streamlining processes to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales Agent
LASOSE PROPERTIES & INVESTMENTS
Barcelona
03.2024 - Current
- Attract new properties for the portfolio.
- Obtain and provide all necessary documentation for the property and its promotion
- Manage and validate leads of potential buyers
- Coordinate and conduct visits, follow up negotiations and support throughout the whole sales cycle.
- Prepared comparative market analysis to estimate properties' value.
Sales Account Executive
SOLID CRYPTO CASH GROUP
Lima
08.2020 - 10.2022
- Conducted thorough client needs assessments to tailor investment portfolios effectively
- Organized conferences and meetings with investors, analysts, and potential clients in the OTC investment industry.
- Analyzed financial statements, research reports, and other data sources to identify potential investments.
- Generated new sales leads through proactive prospecting efforts and cold calling initiatives
- Cultivated relationships with existing customers to encourage repeat business.
Corporate Sales Executive
SELINA
Lima
04.2020 - 08.2020
- Identified new business opportunities through market research, cold-calling, and networking events.
- Collaborated with cross-functional teams across departments to ensure successful implementation of sales initiatives.
- Conducted sales presentations to potential customers on product features and benefits.
- Managed a portfolio of existing accounts while prospecting for new business opportunities.
Event Project Manager
RLA Event Technologies
Lima
01.2018 - 04.2020
- Managed commercial AV solutions for the Westin Lima Hotel & Convention Center, overseeing technology requirements for six Marriott International locations nationwide
- Consulted with clients to design customized AV solutions, prepared comprehensive proposals managing budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Developed and maintained relationships with key stakeholders, including sponsors, partners, and suppliers.
- Monitored event trends and competitor activities, adapting strategies to maintain competitive edge.
FOH Supervisor
VAIL RESORTS
Park City
12.2015 - 03.2016
- Supervised daily operations of the restaurant, ensuring high standards of guest service and satisfaction
- Supervised staff, scheduled shifts, provided training and performance reviews to team members.
- Maintained accurate records of income and expenses, reconciling cash register balances
Front Desk Agent
KICHIC
Máncora
11.2014 - 03.2015
- Facilitated smooth guest check-in and check-out processes, delivering personalized customer service
- Managed reservations for hotel rooms and restaurant, optimizing occupancy and revenue.
- Focused on customer care and satisfaction, resolving inquiries and concerns promptly.
Trainee
COUNTRY CLUB LIMA HOTEL
Lima
04.2014 - 09.2014
- Gained comprehensive experience by rotating through various operational departments of the hotel, including housekeeping, reception, food and beverage, and special project development.
Education
Master's Degree in Hotel and Restaurant Management -
UNIVERSITAT DE BARCELONA - CETT
Barcelona01.2023
Bachelor's Degree in Business Administration & Hospitality Management -
UNIVERSIDAD SAN IGNACIO DE LOYOLA
Lima01.2018
Skills
- Sales and Account Management
- Costumer Service
- Communication Skills
- Team Leadership
- Event Coordination
- Issue Resolution
- Property Management
- Microsoft Office Package
- BI Tools (Opera, Salesforce, Inmovilla, Hubspot, Zoho CRM)
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
References
- Guillermo Pareja, SOLID INVESTMENT GROUP, Regional Sales Manager, (+51) 981667617
- Sebastián San Francisco, RLA LATAM - VIDEOCORP, CEO PERU, (+51) 961760848
- Andrew Shearman, VAIL Resorts, Mid Mountain Lodge Manager, (+01) 435-901-2867
Timeline
Sales Agent
LASOSE PROPERTIES & INVESTMENTS
03.2024 - Current
Sales Account Executive
SOLID CRYPTO CASH GROUP
08.2020 - 10.2022
Corporate Sales Executive
SELINA
04.2020 - 08.2020
Event Project Manager
RLA Event Technologies
01.2018 - 04.2020
FOH Supervisor
VAIL RESORTS
12.2015 - 03.2016
Front Desk Agent
KICHIC
11.2014 - 03.2015
Trainee
COUNTRY CLUB LIMA HOTEL
04.2014 - 09.2014
Master's Degree in Hotel and Restaurant Management -
UNIVERSITAT DE BARCELONA - CETT
Bachelor's Degree in Business Administration & Hospitality Management -
UNIVERSIDAD SAN IGNACIO DE LOYOLA
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