Sebastían Gómez Díaz
Castellon De La Plana
Summary
Dynamic Community Manager with proven expertise at Rugby Penyagolosa in enhancing tenant satisfaction and streamlining operations. Skilled in digital marketing and relationship building, I effectively trained staff and resolved complex issues, contributing to a thriving community environment. Committed to compliance and operational excellence, I fostered a positive atmosphere that drove engagement. To sum up i know about programs as: adobe premier, illustrator, in design, photoshop.
Overview
6
6
years of professional experience
Work History
Community Manager
Rugby Penyagolosa
02.2022 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
Shift Manager
Domino's Pizza
01.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Receptionist Administrator
Marina D´or
06.2021 - 08.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Education
Advertising And Public Relations Career - Digital Communications And Media
CEU Cardenal Herrera
Valencia, Spain06-2024
High School Diploma - Economics
IES Francesc Ribalta
Castelló De La Plana, Spain07-2018
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Property management
- Employee performance management
- Relationship building
- Staff management
- Customer relationship management
- Multilingual communication
- Team Training
- Knowledgeable in adobe programs
- Problem-solving
- Content creation
- Digital marketing
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Community Manager
Rugby Penyagolosa
02.2022 - Current
Receptionist Administrator
Marina D´or
06.2021 - 08.2023
Shift Manager
Domino's Pizza
01.2019 - Current
Advertising And Public Relations Career - Digital Communications And Media
CEU Cardenal Herrera
High School Diploma - Economics
IES Francesc Ribalta
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