Seamus Keating
Sant Llorenç D'Hortons
Summary
Experienced Bid/Proposals Manager, Librarian and Knowledge Manager with over 12 years of experience in public, private and non-profit sectors . Excellent reputation for resolving problems and improving customer satisfaction.
Skilled trainer and teacher with native level of English and intermediate level Spanish.
Vast experience using content and learning management systems and other knowledge repository software.
Overview
34
34
years of professional experience
Work History
Bid Manager (Proposals Writer)
Clarivate Analytics
03.2022 - Current
- Assisting in implementation, creation, maintenance, and enhancement of an electronic repository of standard proposal content used for RFPs, RFIs, and other contracting and procurement processes.
- Collaborating with product experts and SMEs to regularly update electronic repository (Loopio and Sharepoint) to ensure that all product descriptions and technical pieces reflect most current developments and enhancements.
- Answering inquiries from customers and internal business partners using repository database. Customise existing repository text for proposal responses.
- Creating new repository content for new products and craft new responses to new questions from RFPs and/or security questionnaires. Incorporate and index newly created text into repository.
- Effectively organising and indexing repository to facilitate use by team members, SMEs, and other business partners.
- Project managing the end to end tender process from kick off to submission, as well as developing the commercial proposition with internal stakeholders
- Maintaining and updating stock proposals alongside wider Proposal team
Technical Support Analyst
Clarivate-ProQuest
11.2020 - 04.2022
- Providing extensive client software support on large multi-user UNIX systems
- Using UNIX, SQL, and propriety utilities to analyse, troubleshoot, document, and resolve application issues
- Working with client with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.
- Updating solutions in Confluence, SharePoint and proprietary Knowledge Base
- Assisting Proposals team in answering product specific technical questions
Knowledge Management Officer
Médecins Sans Frontières, MSF
02.2020 - 11.2020
- Developing knowledge management (KM) best practices and strategies
- Interacting with staff members, unit managers and other stakeholders in establishing efficiency and ease of information retrieval
- Creating and managing SharePoint sites for MSF International groups
- Acting as mediator to answer queries of staff about knowledge management IT tools and practices
- Using knowledge base resources to design training modules. Encouraging staff to share knowledge effectively and efficiently
- Remote training of staff in use of MS SharePoint and Teams.
- Project manager for Communities of Practice Good Practice in MSF International
Content Developer (Training Dept.)
Intracon Spain SA
10.2017 - 02.2019
- Creating training certification course content for HP industrial printer resellers worldwide
- Project coordinator in creation of Instructional Guides in using MS Dynamics CRM for managers of HP global Customer Welcome Centers
- Updating testing and documenting web portal guides for major HP customers
- Building and maintaining a knowledge repository from scratch for sales certification examinations and product specifications
Content Writer-Editor
WeddingWire - Bodas.net
08.2016 - 11.2017
- Writing original SEO content and editing vendor entries for UK, Canada and India
- Managing vendor queries through JIRA and OTRS
- Managing vendor promotions, events, and reviews in CRM
- Editing, proofreading and creating content for service providers
- Proofreading freelance articles
- Localisation of articles for company website
- Translating from Spanish to English for company portal.
Teacher of Business/Technical English
Self-employed
08.2005 - 08.2016
- Preparing daily lesson plans & creating teaching materials
- Helping students improve English language skills at all levels and all industries
- Preparing students for official Cambridge examinations
- Designing customized blended learning courses (using HTML) for special purposes
- Assisting in the writing of user manuals, financial reports, technical documentation etc.
Manager and Event Planner
Catalan Weddings
08.2005 - 08.2016
- Liaising with clients and all service providers
- Working with client budgets and negotiating with suppliers
- Providing frequent updates to clients through Joomla CMS
- Creating and maintaining online content
- Managing Google Ad Campaigns and SEO
- Establishing best practices and standards
- Preparing legal documentation.
School Librarian
ESCAAN
01.2003 - 08.2005
- Implementing school library management system
- Developing library collection, acquisitions, cataloging and organising information resources.
- Working with staff and students in information retrieval
- Teaching information technology (programming and networks)
- Organising school trips and outings
Content Management System Specialist
Lost Boys Interactive
08.2000 - 12.2002
- Research and Testing Content Management Systems (CMS)
- Writing Technical Documentation for existing CMSs
- Liaising with company consultants and clients in selecting appropriate systems
- Working with Programmers and Designers to build bespoke CMS
- Editing and ensuring usability of client web content in English
- Web page design and assessment.
Librarian and Information Officer
Dublin City Council
06.1990 - 08.2000
- Coordinating and organising courses for "Open Learning Centre"
- Answering enquiries and performing database searches for Business Information Center
- Assisting students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Training staff and public on use of library management system and resources
- Liaising directly with staff and students in 3rd level institutions, ensuring patrons could access resources needed for research.
- Database creation and maintenance
- Project manager for EU funded projects
Education
Professional Certification - APMP Foundation
Association of Proposal Management Professionals
04.2024
CELTA - Certificate in English Language Teaching To Adults
International House - University of Cambridge
Barcelona, Spain09.2003
MILS - Library And Information Science
University of Wales
Aberystwyth, UK06.1998
Bachelor of Arts - English and Philosophy
University College Dublin
Dublin10.1993
Skills
- Interests
- Information and Knowledge Management
- Instructional Design
- Creative Writing and Storytelling
- Database Management
- Customer service
- Bid Proposals
- Loopio Request For Proposals Software Certified
Languages
Spanish
Upper intermediate
B2
Catalan
Intermediate
B1
English
Bilingual or Proficient (C2)
Timeline
Bid Manager (Proposals Writer)
Clarivate Analytics
03.2022 - Current
Technical Support Analyst
Clarivate-ProQuest
11.2020 - 04.2022
Knowledge Management Officer
Médecins Sans Frontières, MSF
02.2020 - 11.2020
Content Developer (Training Dept.)
Intracon Spain SA
10.2017 - 02.2019
Content Writer-Editor
WeddingWire - Bodas.net
08.2016 - 11.2017
Teacher of Business/Technical English
Self-employed
08.2005 - 08.2016
Manager and Event Planner
Catalan Weddings
08.2005 - 08.2016
School Librarian
ESCAAN
01.2003 - 08.2005
Content Management System Specialist
Lost Boys Interactive
08.2000 - 12.2002
Librarian and Information Officer
Dublin City Council
06.1990 - 08.2000
Professional Certification - APMP Foundation
Association of Proposal Management Professionals
CELTA - Certificate in English Language Teaching To Adults
International House - University of Cambridge
MILS - Library And Information Science
University of Wales
Bachelor of Arts - English and Philosophy
University College Dublin
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