Sébastien STEVEN
Ibiza
Summary
Restaurant Manager with a rich background in leading mid and high-volume dining establishments to success. Specializes in optimizing team performance and enhancing service quality across various dining settings. Adept at orchestrating back-office operations and leveraging diverse cultural insights to elevate customer dining experiences. Proven track record in event planning and pre-opening phases, ensuring operational readiness and excellence.
Overview
18
18
years of professional experience
Work History
General Manager
Roca House IBIZA
IBIZA
06.2024 - Current
- Led the successful launch and establishment of a new dining concept, collaborating closely with Chef Bart Thoelen to define the restaurant's vision and operational strategy.
Restaurant manager
LPM Restaurant and Bars
Doha
09.2022 - 05.2024
- Played a key role in the successful opening of LPM's Doha branch
Front Of House Manager
Belgian pavilion
Dubai
07.2021 - 05.2022
- Recruited and supervised a team of 40 individuals.
- Adeptly oversaw a dining establishment boasting 220 seats and an additional rooftop section accommodating up to 120 guests.
- Organized events for diverse clients including large companies, personalities, private individuals, and political figures.
Restaurant Manager
L'Aquarama
Annecy
05.2018 - 06.2021
- Operated a homemade brasserie during summer seasons serving up to 350 guests each day
- International and local clients
Restaurant manager
Le Signal
Val D'Isère
11.2018 - 04.2021
- Took charge of the operations at Le Signal, overseeing both levels of the restaurant which consisted of a homemade self-serve section downstairs and an elegant fine dining area upstairs.
Restaurant Manager
Restaurants Le Yack and Le Karmin
Val Thorens
11.2016 - 04.2017
- Oversaw 4-star hotel restaurants' operation during winter season in French Alps.
Assistant Restaurant Manager
La Table en Montagne
Tignes
10.2015 - 04.2016
- Directly overseen by acclaimed Michelin chef Jean-Michel Bouvier
- Provided leadership and direction to restaurant employees.
Assistant Manager
La Plage d’Amée
Namur
07.2014 - 05.2015
Restaurant Manager
La Parole Fine Food and Wine
Hong Kong
04.2012 - 06.2014
- Assisted Benoit Gersdorff, a consultant chef, to establish and manage his French restaurant.
- Top 100 Tables in Hong Kong.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Recruitment and Restaurant Manager
Belgian Pavilion
Yeosu
12.2011 - 03.2012
Head Waiter
La Plage d’Amée
Namur
04.2011 - 11.2011
Head Waiter
Le Panoramic
Tignes
12.2010 - 03.2011
Head Waiter
Belgian Pavilion
Shanghai
09.2009 - 07.2010
- Contributed to the success of the Universal Exposition of Shanghai by working alongside Chef Benoit Gersdorff and Jean Michel Bouvier in presenting the Belgium pavilion Restaurant and Event
Waiter, Barman
Au Goût du Jour
Huy
05.2006 - 08.2009
Waiter, Bartender
Stromboli
Huy
05.2006 - 08.2009
Education
High School Diploma -
College Saint Quirin
Huy, BelgiumSkills
- Workflow Planning
- Operations Oversight
- Staff Supervision
- Sales
- Service Quality Improvement
- Leadership
- Data review
- Performance Evaluations
- Staff Development
- Sales Analysis
- Time and Resource Optimization
- Restaurant operations management
- Complaint resolution
- Customer Service Excellence
- Financial Management
- Innovative Menu Planning
- Team Motivation
- Conflict Resolution
Otherabilities
- Digital competence: Independent user in office (Word, PowerPoint, Excel, database management). Internet and social networks.
- Ordering System, KPI analysis, Cost control.
- Driver Licence: B
Languages
- Native French Speaker
- English bilingual written and spoken
- Basic Dutch
- Basic Spanish
Accomplishments
- Successfully launched a new concept restaurant post covid in Lyon, France.
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Dutch
Beginner (A1)
A1
References
References available upon request.
Timeline
General Manager
Roca House IBIZA
06.2024 - Current
Restaurant manager
LPM Restaurant and Bars
09.2022 - 05.2024
Front Of House Manager
Belgian pavilion
07.2021 - 05.2022
Restaurant manager
Le Signal
11.2018 - 04.2021
Restaurant Manager
L'Aquarama
05.2018 - 06.2021
Restaurant Manager
Restaurants Le Yack and Le Karmin
11.2016 - 04.2017
Assistant Restaurant Manager
La Table en Montagne
10.2015 - 04.2016
Assistant Manager
La Plage d’Amée
07.2014 - 05.2015
Restaurant Manager
La Parole Fine Food and Wine
04.2012 - 06.2014
Recruitment and Restaurant Manager
Belgian Pavilion
12.2011 - 03.2012
Head Waiter
La Plage d’Amée
04.2011 - 11.2011
Head Waiter
Le Panoramic
12.2010 - 03.2011
Head Waiter
Belgian Pavilion
09.2009 - 07.2010
Waiter, Barman
Au Goût du Jour
05.2006 - 08.2009
Waiter, Bartender
Stromboli
05.2006 - 08.2009
High School Diploma -
College Saint Quirin
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