Savina Bachvarova
Orihuela
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
15
15
years of professional experience
Work History
Owner of Cleaning Company
SUNNYHOME.UK
London
06.2012 - 08.2024
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Salesperson
National Distributors LTD
Varna
08.2009 - 06.2011
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Participated in trade shows, conferences, and other marketing events.
- Advised customers on the latest product features and benefits.
- Collaborated with team members to develop effective sales plans.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Compiled reports on sales activity, progress towards goals, and other metrics.
Education
Bachelor of Science - Business Tourism Management
Anglia Ruskin University
London,UK01-2020
Skills
- Ready to deliver exceptional experience to the customers
- To understand customers'needs ,To resolve their queries and process their requests professionally and efficiency
- To be a problem - solver, taking full ownership to investigate and resolve every issue,whether the customers about to embark on their holiday or have just returned
- Bring positive energy, using my knowledge & expertise to continuously seek out ways to enhance my service and improve our customer satisfaction
- Office Management
- Scheduling
- Bookkeeping
- Travel Coordination
- File Management
- Verbal and written communication
- Multitasking and prioritization
- Business Administration
- Database Administration
- Calendar Management
Affiliations
I'm a mature team worker and adaptable to all challenging situations.
Communicate effectively ,to show empathy ,to listen rather than judje,
and understand others' point of view
I'm able to work well both in a team environment as well as using own initiative
Languages
Bulgarian
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
German
Beginner
A1
References
References available upon request.
Timeline
Owner of Cleaning Company
SUNNYHOME.UK
06.2012 - 08.2024
Salesperson
National Distributors LTD
08.2009 - 06.2011
Bachelor of Science - Business Tourism Management
Anglia Ruskin University
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