Saurabh Kumar Prasad

• Led a class of more than 30 student's.
• Taught English to the University students at Tirso se Molina colegio.
• Made pupils culturally aware about India through presentation and discussions.
• Determined the lesson plan and curriculum.
• Collaborated with professors to make lectures more dynamic and interesting.

• Cvent is a software company that provides Event and Hospitality based software to businesses.
• It is a leading company in Event- registration and Virtual execution with its integrated software as service products.
• Role: Educating planners about the software, helping design events, managing accounts, deriving sales, growth, and retention.

KPA

• Relationship management of Medium & Large Corporate accounts, drive growth, and profitability for the portfolio of accounts. It involves Profitable acquisition and retention of corporate accounts.
• Providing first-line diagnostic/troubleshooting support and technical expertise to answer key client questions and resolve specific product-related issues while maximizing client satisfaction.
• Advised business clients on best mix of products for maximum sales and consumer engagement - Driving adoption of Cvent's products and services.
• Collated consumer data for product preference analysis and campaign optimisation.
• Gathering client requirements for the enhancement and future releases of the product.
• Working on Salesforce to register Case details, responses and Escalations.
• Analyse each event created by the planner and test for finding loopholes and rectify them by showcasing product expertise or looping in technical teams to reach a solution.
• Creating opportunities for sales and Value generation.
• Being trained on different products(softwares) of the company like - Attendee hub, Meeting management, Event calendar, Budget etc.

• Company: Industry A-lister company, in Banking and Credit Cards with Global Market.
• Role: Customer Service, Query handling, and Sales.

KPA:

• Giving first call resolution to every customer possible.
• Providing Exemplary customer service and Upselling/cross-selling on every call.
• Relaying information between different teams for a smoother workflow.
• Achieveing daily and exceeding monthly targets.
• Maintained advanced product knowledge to ensure customers received accurate information.
• Budding-up with new joiners to help them with customer support.

• Company: A startup that ran customer service process for Amazon US
• Role: Customer service and retention

KPA:

• Managing heavy call flow.
• Retaining customers through lucrative offers.
• Organizing Customer Data and details.
• Providing navigational and basic technical help.
• Branding and promoting the company.
• Managing Customer retention and satisfaction.
• Team handling and team-building.