Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Sarbpreet Kaur

Sarbpreet Kaur

Barcelona

Summary

Certified Salesforce Consultant with 13+ years of hands-on experience in designing, implementing, and optimizing Salesforce solutions across diverse industries. Adept at collaborating with stakeholders, delivering scalable architectures, and driving business value through technical excellence and client-focused service.

Overview

14
14
years of professional experience
4019
4019
years of post-secondary education
1
1
Certification

Work history

Senior Salesforce Developer

Brambles
Barcelona
2022.11 - 2026.02
  • Work closely with business stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions.
  • Oversee the full development cycle—from requirement analysis and technical design to coding, testing, deployment, and post-release support.
  • Develop and maintain integrations with third-party systems using REST APIs, Platform Events, Named Credentials, and middleware (Mulesoft).
  • Provide technical leadership, code reviews, and mentorship to junior team members, fostering best practices and continuous learning.
  • Troubleshoot and diagnosing project issues/risks and providing technical assistance to resolve them.
  • Led the transition of Process Builders to Flows.
  • Integration with third party tools: LivePerson for customers to chat in real time with Agents and raise a case. MassMailer to send emails in bulk to the customers.
  • Designed and implemented a proof-of-concept on AI features like Einstein Conversation Insights, Case Classification and Agentforce Chatbot. Case Classification being deployed and live in Production.
  • Delivered multilingual Experience Cloud implementation.

Senior Salesforce Developer

Thynk.cloud
Barcelona
2022.04 - 2022.10
  • Led requirement gathering sessions with stakeholders to understand business needs and translate them into actionable technical solutions for successful implementation.
  • Operated as an individual contributor, designing and delivering customized Einstein Analytics dashboards tailored to specific client objectives and KPIs.
  • Proactively identified project risks and technical challenges, providing expert troubleshooting and guidance to ensure timely resolution and project continuity.

Senior Associate Projects

Cognizant
Barcelona
2021.06 - 2022.03
  • Responsible for connecting with the stakeholders for requirement gathering sessions and arriving at a technical solution for implementation.
  • Worked for Llyod’s Register client in designing various Lightning Web Components.
  • Experience working on Service Cloud and Case Management.

Senior Associate Technology L1

Publicis Sapient
Gurgaon
2018.09 - 2021.06
  • Worked as an individual contributor. Leading and guiding the team to develop a quality product and deliver end product within the timelines.
  • Delivered end-to-end solutions using Apex, Lightning, LWC, and Einstein Analytics.
  • Participated in sprint planning, backlog grooming, and daily stand-ups in Agile/Scrum environment.

Senior Salesforce Developer

Acorn Machines
Gurgaon
2018.06 - 2018.09
  • Developed Apex classes and Lightning components for banking project (North Oak).
  • Focused on loan creation workflows and UI enhancements.

Senior Salesforce Developer

Fujitsu
Noida
2017.08 - 2018.06
  • Implemented Live Agent via Omni-Channel for Toyota New Zealand.
  • Developed Apex triggers, classes, and Lightning components.
  • Conducted POC on Salesforce DX and Scratch Orgs.

Salesforce Associate

Accenture
Gurgaon
2012.07 - 2017.07
  • Delivered Salesforce solutions for clients including Monsanto, Mercer, Accor Hotels, Sun Life, and Morningstar.
  • Built Apex triggers, Visualforce pages, batch classes and future methods for custom business logic and data processing.
  • Configured standard and custom objects, page layouts, workflows, and validation rules.
  • Managed data migration using Data Loader and ETL tools for large-scale imports.
  • Supported multi-org deployments and implemented role-based access control.
  • Participated in UAT, documentation, and end-user training.

Education

Masters of Computer Application - Computer Science

Graphic Era University
Dehradun, India

Bachelors of Computer Application - Computer Science

Graphic Era University
Dehradun, India

10+2 - Science

The Heritage School
Dehradun, India

Skills

  • Skilled in gathering and analyzing business requirements to accurately estimate development efforts and timelines
  • Proficient in designing scalable Salesforce solutions and executing end-to-end implementations aligned with business goals
  • Experienced in collaborating with clients and cross-functional stakeholders to understand business use cases and deliver optimal technical solutions
  • Salesforcecom Administration & Configuration: standard objects, custom fields, custom objects, page layouts, workflows, Process builder, flows, validation rules, approval process, sharing rules, Profiles & Roles, Omnichannel, Custom Metadata, email-to-case, web-to-case
  • Salesforcecom customization using Forcecom platform: Apex Triggers, Visualforce pages, JavaScript, CSS, Apex classes, batch classes, future methods, lightning, apex sharing, external objects, Lightning Web Components (LWC), Platform Events, Pub/Sub API, REST APIs, Named Credentials, OData API, Connected apps
  • Einstein Analytics- Datasets, Lens, Dataflows, Recipes, SAQL, Data Binding
  • Salesforce DX and Scratch Orgs
  • Experience with Git-based CI/CD pipelines using Bitbucket and Jenkins for streamlined release management
  • Data Migration (Data Loader, Data Import Wizard, ETL tools)
  • Strong understanding of Salesforce best practices and security model with a focus on delivering scalable, cost-effective, and user-centric solutions

Certification

  • Salesforce.com Certified Administrator (ADM-201)
  • Platform Developer- level 1(PD1)
  • Platform Developer- level 2 (PD2)
  • Sales Cloud Consultant
  • Service Cloud Consultant

Timeline

Senior Salesforce Developer

Brambles
2022.11 - 2026.02

Senior Salesforce Developer

Thynk.cloud
2022.04 - 2022.10

Senior Associate Projects

Cognizant
2021.06 - 2022.03

Senior Associate Technology L1

Publicis Sapient
2018.09 - 2021.06

Senior Salesforce Developer

Acorn Machines
2018.06 - 2018.09

Senior Salesforce Developer

Fujitsu
2017.08 - 2018.06

Salesforce Associate

Accenture
2012.07 - 2017.07

Bachelors of Computer Application - Computer Science

Graphic Era University

Masters of Computer Application - Computer Science

Graphic Era University

10+2 - Science

The Heritage School
Sarbpreet Kaur