Sarah Ould Said
Barcelona
Summary
An organized and motivated girl, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Courteous Front Desk Receptionist with background in managing guest inquiries, strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Akad Spain
Barcelona
05.2024 - Current
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Front Desk Receptionist
onix liceo
BARCELONA
01.2025 - 03.2025
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Intern
Hipstel hotel
Carrer Valencia
01.2020 - 01.2021
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Event Organizer
SARL GLOBAL SERVICE
Algeria
09.2019 - 01.2020
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
Back office manager
BNP Paribas EL Djazair
07.2017 - 01.2019
- Management of visa international production, customer support
- Provided technical and administrative support to the back office team.
- Developed, implemented, and maintained back office procedures and policies.
- Ensured that all back office operations were in compliance with company regulations.
Stock manager
Johnny rocket's
San Francisco
01.2016 - 01.2017
- Maintained accurate inventory records and monitored stock levels.
- Developed strategies to maximize efficiency in order to reduce costs and increase profitability.
Supervisor
Ziggy Burger
Drumm street San Francisco
01.2015 - 01.2016
- Employee organization, stock management, statistics
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Representative at the public work fair
Italian company ASTALDI
Algiers
11.2014
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
Executive secretary
ASTALDI
05.2014
- Organized meetings, conferences, and travel arrangements for executives.
- Maintained filing system for all documents related to executive activities.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
Education
M.D. - Tourism And Hospitality
HTL SCHOOL SPAIN
Barcelona09.2019
Banking training -
IFB
Algiers09.2019
Electronic Money System Certificate - Development Economics And International Development
IFB
Algiers01.2019
Oral And Written Communication Certificate -
CESI
Algiers01.2018
Graduate degree in marketing -
IMS (International marketing consultancy)
01.2014
Skills
- Scheduling
- Mail distribution
- Meeting coordination
- Presentations
- Spreadsheet tracking
- Recordkeeping
- Report preparation
Hobbies and Interests
- Punctual
- Dynamic
- Serious
Computer's skills
Very good
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Catalan
Intermediate (B1)
B1
Certification
- Boat Navigation License
Timeline
Front Desk Receptionist
onix liceo
01.2025 - 03.2025
Front Desk Receptionist
Akad Spain
05.2024 - Current
Intern
Hipstel hotel
01.2020 - 01.2021
Event Organizer
SARL GLOBAL SERVICE
09.2019 - 01.2020
Back office manager
BNP Paribas EL Djazair
07.2017 - 01.2019
Stock manager
Johnny rocket's
01.2016 - 01.2017
Supervisor
Ziggy Burger
01.2015 - 01.2016
Representative at the public work fair
Italian company ASTALDI
11.2014
Executive secretary
ASTALDI
05.2014
M.D. - Tourism And Hospitality
HTL SCHOOL SPAIN
Banking training -
IFB
Electronic Money System Certificate - Development Economics And International Development
IFB
Oral And Written Communication Certificate -
CESI
Graduate degree in marketing -
IMS (International marketing consultancy)
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