Sarah Lucas
Mijas-Costa
Summary
I have a job as a school teacher, however, I additionally worked as a virtual assistant with flexible hours for nearly three years. In a nutshell, my efficiency in carrying out a wide range of jobs and running lots of errands, massively reduced my employer's workload which allowed him to invest his time on more high-level tasks. I’m a fast, efficient, organised and reliable worker with an eye for detail and a passion for doing a job to the best of my ability. I’m also a fast learner and willing to give most things a go! I give everything that I do at least 100% of my efforts and I never give up until a job is well done. Try me, you won't regret it! Written reference available.
Overview
3
3
years of professional experience
Work History
General Virtual Assistant
Juan Jose Fernandez de Bernardo
Malaga
01.2021 - 12.2023
- Responded promptly to customer inquiries via email or telephone.
- Used computer and company software to enter shipment and inventory records.
- Organized and coordinated travel arrangements for business trips.
- Provided administrative support such as data entry, filing, scanning, photocopying.
- Handled customer complaints in a professional manner while escalating complex issues as needed.
- Scheduled appointments and meetings with clients.
- Maintained current knowledge of company products and services.
- Prepared weekly status reports summarizing projects completed during the week.
- Collaborated with other departments to coordinate events such as conferences or trade shows.
- Performed research on relevant topics for clients.
- Processed customer orders through third-party vendors in a timely manner.
- Developed and maintained detailed client records and confidential files.
- Edited documents including proofreading text for accuracy prior to final submission.
- Provided general assistance with tasks related to daily operations.
- Assisted in the preparation of presentations, reports, and documents.
- Created monthly invoices for services rendered.
- Managed calendars, emails, and phone calls to ensure timely responses.
- Conducted online research to identify potential new customers or leads.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Handled data entry tasks to help client spend more time on executive commitments.
- Created PowerPoint presentations to effectively communicate ideas.
- Coordinated general office duties such as filing, faxing, and data entry.
- Generated leads to business by writing blog posts, website copy and social media posts.
- Facilitated virtual meetings to help participants focus on content and offer technical support.
- Ran personal errands through online transactions, allowing clients to focus on more pressing duties.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Education
International Teaching Diploma - Education
London Montessori College
United Kingdom06-1997
Skills
- Calendar Management
- Video Editing
- Appointment Scheduling
- Customer Support
- Travel Arrangements
- Online Research
- Audio Transcription
- File Organization
- Social Media Updating
- Document Preparation
- Meeting Scheduling
- Travel Planning
- Scheduling
- Meeting Planning
- Mail Management
- Event Coordination
- Customer Service
- Correspondence Writing
- Sensitive Material Handling
- Travel Administration
- Organizational Skills
- Drafting Correspondence
- Problem-Solving Abilities
- Multitasking and Time Management
- Active Listening
- Excellent Communication
- Editing and Proofreading
- Adaptability
- Team Collaboration
- Multitasking
- Reliability
- Interpersonal Skills
- Microsoft Office
- Fast Learner
- Confidentiality and Data Protection
- Professionalism
- Written Communication
- Continuous Improvement
- Attention to Detail
Affiliations
- Sports - I love keeping fit generally and try to do sport most days.
- Theatre - cinema, concerts, reading - the latter I sadly do less now but love all four!
- Travel - Really passionate about travelling and think it's a fantastic investment and money worth spent.
Languages
English
First Language
Spanish
Proficient (C2)
C2
French
Intermediate (B1)
B1
Accomplishments
- Head of department in my school
- Sales and social media assistant
References
References available upon request.
Timeline
General Virtual Assistant
Juan Jose Fernandez de Bernardo
01.2021 - 12.2023
International Teaching Diploma - Education
London Montessori College
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