Sara Savane
Málaga
Summary
Dedicated tourism student with 9 months of hands-on experience in the hotel industry, eager to utilise skills and knowledge to cultivate enduring customer relationships. Seeking an opportunity to grow, join a dynamic team and make a positive impact in the hospitality industry.
Overview
1
1
years of professional experience
Work History
Front Desk Receptionist Intern
Eurostars Grand Central
03.2024 - 06.2024
- Utilised SAP Hotel Management Software to manage daily front office operations, ensuring seamless check-in and check-out processes.
- Managed room reservations, cancellations, and modifications.
- Provided information on hotel services and local attractions.
- Answered phone calls and responded to emails promptly achieving a response time of under 30 minutes.
- Assisted VIP guests with personalised services, ensuring exceptional experiences and satisfaction.
Spa Esthetician Intern
Hotel Aguamarina
04.2022 - 10.2022
- Efficiently scheduled and managed client appointments.
- Educated clients on skincare routines, products, and aftercare, offering personalized recommendations.
- Addressed client questions, concerns, and feedback with patience.
Education
Bachelor Of Tourism Studies -
University of Málaga
MálagaGuide, Information And Tourist Assistance. -
- Higher Vocational Course
07.2024
Beauty And Wellness -
- Professional Vocational Course
07.2022
Skills
- Organisational - Meeting client requirements with great time management skills
- Scheduling appointments
- Customer Service
- Problem-solving skills
- Team collaboration
- Oral and writing communication
- Multilingual Proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Elementary (A2)
Digitalskills
Gmail, Google Docs, Excel, Microsoft Office Suite, Facebook, Twitter, LinkedIn, Instagram.
Timeline
Front Desk Receptionist Intern
Eurostars Grand Central
03.2024 - 06.2024
Spa Esthetician Intern
Hotel Aguamarina
04.2022 - 10.2022
Bachelor Of Tourism Studies -
University of Málaga
Guide, Information And Tourist Assistance. -
- Higher Vocational Course
Beauty And Wellness -
- Professional Vocational Course
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