Sara Rodas De Lama
Madrid
Summary
Dynamic leader with proven expertise in operations management and team development, honed at Iris Galerie. Excelled in building relationships and driving business growth, achieving key performance indicators through strategic planning and staff training. Skilled in software systems, with a knack for fostering customer loyalty and managing high-performing teams.
Overview
18
18
years of professional experience
Work History
Area Manager & Trainer
Iris Galerie
03.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised new openings of various locations, enforcing high-quality standards of operation: Madrid, Barcelona, Sevilla, Málaga, Granada, Bilbao, Segovia and Zaragoza
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Store Manager, Trainer and Visual Merchandiser
TOUS
08.2013 - 02.2023
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Administrator and Receptionist
Rockanrolla Escuela De Música
09.2016 - 06.2022
- Maintained personnel records and updated internal databases to support document management.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected, arranged, and input information into database system.
Sales Advisor
Decathlon
09.2011 - 01.2013
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Care Attendant
Museo Thyssen Bornemisza
09.2009 - 06.2011
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
Sales Advisor
Blanco
09.2006 - 06.2007
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Contributed to team success through consistent collaboration, communication, and support.
Education
Master Cultural And Artistic Heritage - Business Administration And Management
INESEM BUSINESS SCHOOL
Madrid, Spain06-2023
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Customer relationship management
- Business development and planning
- Sales expertise
- Recruitment, hiring and training
- Software Systems Proficiency
Additional Information
Excellence in the management and analysis of KPI's.
CRM management (Salesforce)
Creation of websites and educational content as a trainer
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager & Trainer
Iris Galerie
03.2023 - Current
Administrator and Receptionist
Rockanrolla Escuela De Música
09.2016 - 06.2022
Store Manager, Trainer and Visual Merchandiser
TOUS
08.2013 - 02.2023
Sales Advisor
Decathlon
09.2011 - 01.2013
Customer Care Attendant
Museo Thyssen Bornemisza
09.2009 - 06.2011
Sales Advisor
Blanco
09.2006 - 06.2007
Master Cultural And Artistic Heritage - Business Administration And Management
INESEM BUSINESS SCHOOL
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