Sara Mahood
Benalmadena
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Business Travel Agent
Webhelp
08.2022 - Current
- Answering inbound calls from Customers regarding business travel
- Creating Itinerary and packages for customers
- Amending itinerary at customers request
- Answering emails regarding customer travel requests
- Adhering to compliance and regulations
- Creating solutions for involuntary changes in Itinerary
- Continuous training in Amadeus
- Excellent knowledge on Microsoft word and excel
- Providing excellent customer service.
Customer Service Agent
Abtran
11.2021 - 04.2022
- Answering inbound calls from customers in relation to general banking queries
- Cancelling Debit cards and replacing lost or stolen cards
- Providing troubleshooting assistance to customers using our Open24 App
- Ordering up to date and duplicate statements for customers
- Handling Current Account and Debit card issues
- Adhering to compliance and regulations
- Making outbound calls to customers who have started the application of opening a new current account on our open 24 App but have not yet completed their application
- Calling new customers who have requested a call back in relation to setting up a new account on our open24 App
- Advising customers on how to open a current account on our open24 App
- Setting up appointments for face-to-face meetings in branch.
Customer Service Agent
Allied Irish Banks
11.2018 - 02.2020
- Curing Arrears
- Arranging promise to pay agreements with customers and setting up same
- Handling legal, non-cooperating and recoveries accounts
- Training new starters
- Manually reviewing finance and leasing, legal and non-cooperating accounts
- Adhering to compliance and regulations
- Good knowledge of CCMA and MARP
- Dealing with mortgages, non-mortgages, secured and unsecured loans and current accounts
- Recoveries and RCMU Accounts
- Handling inbound and outbound calls
- Answering emails
- Providing excellent customer care.
Receptionist and Junior Stylist
Bespoke Hair and Beauty
05.2017 - 09.2018
- Greeting and welcoming clients
- Directing clients and answering questions
- Training the trainees in colour application and general hairdressing duties
- Ensuring clients received the highest standard of customer care
- Answering calls and taking appointments (over the phone and in the salon)
- Monitoring Social media handles and emails
- Documenting client information
- Operating point of sale systems
- Controlling stock levels and making sure there are no shortages
- Ensuring reception area and salon is kept clean at all times.
Receptionist and Trainee Stylist
Kal Lu On the Terrace
11.2012 - 03.2017
- Greeting and welcoming customers
- Ensuring clients were looked after to the highest standard
- Controlling stock take weekly
- Worked and trained alongside the senior stylist as a team
- Answering calls and taking appointments, over the phone and in salon
- Managing social media handles
- Ensuring the salon was always pristine
- Operating point of sale systems
- Having a good knowledge of products being sold in the salon.
Education
Skills
- Excellent attention to detail
- Punctuality and time management
- Fast learner
- Ability to work under pressure
- Working well as part of a team or individually
- Effective communication and people skills
- Excellent customer service focus
- Working within allocated timelines and deadlines
Timeline
Business Travel Agent
Webhelp
08.2022 - Current
Customer Service Agent
Abtran
11.2021 - 04.2022
Customer Service Agent
Allied Irish Banks
11.2018 - 02.2020
Receptionist and Junior Stylist
Bespoke Hair and Beauty
05.2017 - 09.2018
Receptionist and Trainee Stylist
Kal Lu On the Terrace
11.2012 - 03.2017
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