Sara Gil Iváñez
Resumen profesional
Friendly, enthusiastic, and customer-focused professional with excellent communication and interpersonal skills. I am an open-minded, approachable, and adaptable person who enjoys working with people from different cultures and creating memorable customer experiences. I thrive in fast-paced environments, work well as part of a team, and always strive to provide outstanding service with a positive attitude. I am excited to help create a warm, welcoming, and magical experience for every visitor at Santa's Lapland.
Datos destacados
4
4
years of professional experience
Experiencia
Tour Guide
Special Tours
2024.03 - Actual
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
Environmental Volunteer
La Coordinadora de Organizaciones para el Desarrollo
Alicante, Spain
2022.01 - Actual
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Contribute to environmental conservation and community well-being through clean-up programs.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Receptionist
Melbourne Hotel CBD
Melbourne, Australia
2025.11 - 2026.02
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Cleaner
Maid to Clean
Melbourne, Australia
2025.09 - 2025.11
- Sanitized frequented areas and equipment using approved supplies.
- Completed routine maintenance checks, notifying management of needed repairs.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around the building, maintaining cleanliness and appearance of premises.
Cafeteria Worker
Ormond's Café & Townhouse
Dungarvan, Ireland
2023.01 - 2024.02
- Maintained high standards of customer service during high-volume work shifts.
- Upheld correct procedures for preparing foods.
- Operated cash registers and handled transactions, providing accurate change and receipts.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Formación
Higher Technician Certificate in Tourist Guiding -
I.E.S. Miguel Hernández
Alicante, Spain /2022 - /2024
Higher Technician Certificate in Event Management -
I.E.S. Miguel Hernández
Alicante, SpainCourse in "Accesible Tourism" -
Anfitriones Turismo
Madrid, SpainCourse in "Instagram for Tourist Establishments" -
Anfitriones Turismo
Madrid, SpainCourse in "Sustainability in Tourism" -
Anfitriones Turismo
Madrid, SpainCertificate in ADVANCED ENGLISH -
University of Cambridge
Upper secondary education -
I.E.S. Enric Valor
Alicante, SpainEnfatiza tus habilidades clave
- Proficient in English, Spanish and French
- Customer engagement
- Public speaking
- Presentation skills
- Conflict mediation
Languages
Español
Nativo
C2
Inglés
Nativo
C2
Catalán
Nativo
C2
Francés
Intermedio avanzado
B2
Cronología
Receptionist
Melbourne Hotel CBD
2025.11 - 2026.02
Cleaner
Maid to Clean
2025.09 - 2025.11
Tour Guide
Special Tours
2024.03 - Actual
Cafeteria Worker
Ormond's Café & Townhouse
2023.01 - 2024.02
Environmental Volunteer
La Coordinadora de Organizaciones para el Desarrollo
2022.01 - Actual
Higher Technician Certificate in Tourist Guiding -
I.E.S. Miguel Hernández
/2022 - /2024
Higher Technician Certificate in Event Management -
I.E.S. Miguel Hernández
Course in "Accesible Tourism" -
Anfitriones Turismo
Course in "Instagram for Tourist Establishments" -
Anfitriones Turismo
Course in "Sustainability in Tourism" -
Anfitriones Turismo
Certificate in ADVANCED ENGLISH -
University of Cambridge
Upper secondary education -
I.E.S. Enric Valor