Summary
Work History
Education
Skills
Websites
Certification
Languages
Timeline
BusinessDevelopmentManager
Sara Fontdevila

Sara Fontdevila

Multifaceted Program Manager and Customer Management expert
Barcelona

Summary

Accomplished professional with expertise in customer success, program management, project coordination, and digital transformation. Skilled in effective communication, cross-functional collaboration, and managing complex projects using Waterfall and Agile frameworks. Known for a customer-centric mindset and problem-solving abilities, I drive strategic initiatives and optimize processes to ensure stakeholder satisfaction. Currently advancing my skills in JavaScript and API development, I bridge the gap between technical and business functions to deliver impactful, tech-driven project outcomes.

Work History

Digitalization Workshop Facilitator & Digital Mentor

Fundación Cibervoluntarios
Barcelona
06.2024 - Current
  • Facilitate digitization workshops, training individuals in vulnerable situations to develop essential digital skills
  • Mentor NGOs in their digital transformation efforts, helping them integrate technological tools to enhance their social impact
  • Collaborate with a diverse team to design and implement effective digital education programs
  • Contribute to reducing the digital divide by empowering underserved communities through technology.

Program Manager in Aviation

Immfly
Barcelona
11.2022 - 03.2024
  • Managing and coordinating the full project lifecycle for key airlines, from initiation to closure, ensuring adherence to timelines and producing reporting to clients
  • Implementing agile methodologies to enhance project efficiency, defining and coordinating plans, timelines, and actions
  • Cross-functional Collaboration; facilitated collaboration among diverse teams, including engineering, product management, marketing, and sales, to ensure project execution and delivery
  • Data-driven Decision Making; leveraged data analytics and KPIs to monitor performance, identify areas for improvement, and drive informed decision-making.

Customer Success Manager

Whisbi
Barcelona
03.2022 - 09.2022
  • Established trusted advisor role and long-term relationships with leading EMEA corporate clients
  • Implemented fully virtual operating live ecommerce to grow digital sales
  • Collaborated with cross-functional teams on integrated software design and customization
  • Delivered training and support to clients, presenting business project reviews
  • Contributed to product development, departmental procedures and upselling

Partner Success Manager

Holded-Visma Group
Barcelona
01.2021 - 02.2022
  • Collaborated with Business Partners to define digital transformation success and managing change impact
  • Supported Partners on building selling and consulting capabilities of Holded solutions
  • Coordinated and delivered training programs for our Partners based on best practices
  • Communicated with Sales, Product, and Support teams to advocate for partners needs
  • Designed Partners success journey for a successful digital transformation including onboarding, support and expansion

Client Success Manager

ISC-CX Digital Customer Experience
Innsbruck, Austria
01.2015 - 01.2020
  • Established and maintained enduring relationships with top global clients through strategic onboarding and consistent dedication
  • Developed CX programs by analyzing key success factors for client satisfaction and retention
  • Served as trusted advisor, customizing reporting platforms and facilitating global implementation
  • Provided training and support, offering actionable insights. Focused on upselling and portfolio growth

Corporate Language Trainer & Lecturer

Freelancer
London
01.2003 - 01.2013
  • Developed MBA language courses for ESADE and London Business School, and designed training for BA Language students at King's College and Regent's College
  • Enhanced business language skills at Hewlett Packard, IKEA, Google, British Museum, BBC, and Swarovski
  • Collaborated with corporate managers to assess training requirements, delivering seminars, workshops, and individual sessions
  • Created educational resources and assessed staff for continuous improvement

Education

Master - Organization Studies

University of Innsbruck School of Management (SOWI)
Austria
01.2014

Bachelor's Degree - Business Administration and Economics

Universitat Autónoma de Barcelona
Spain

Certified European Financial Analyst (CEFA) -

Instituto Estudios Financieros
Spain

Skills

  • Microsoft & Google Workspace
  • HubSpot & Salesforce
  • Tableau & Power BI
  • Miro, Loom, Slack & Trello
  • Jira & Confluence
  • Wordpress & Wix
  • HTML, CSS, Javascript, API REST
  • Customer success
  • Cross-functional coordination
  • Report analysis

Certification

  • Full Stack Developer, in progress, ThePower Tech School
  • Product Owner & Scrum Master Certified, 2024, PUE, Spain
  • Certified European Financial Analyst (CEFA), Instituto Estudios Financieros, Spain
  • Machine Learning for Business Professionals, 2020, Google Cloud Training, Coursera
  • CS50´s Computer Science for Business Professionals, 2020, Harvard University, EdX
  • Introduction to Augmented Reality and ARCore, 2020, Google AR & VR, Coursera
  • Business Intelligence Analysis - SQL and Python, 2020, Udemy

Languages

Spanish
First Language
Catalan
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2

Timeline

Digitalization Workshop Facilitator & Digital Mentor

Fundación Cibervoluntarios
06.2024 - Current

Program Manager in Aviation

Immfly
11.2022 - 03.2024

Customer Success Manager

Whisbi
03.2022 - 09.2022

Partner Success Manager

Holded-Visma Group
01.2021 - 02.2022

Client Success Manager

ISC-CX Digital Customer Experience
01.2015 - 01.2020

Corporate Language Trainer & Lecturer

Freelancer
01.2003 - 01.2013

Master - Organization Studies

University of Innsbruck School of Management (SOWI)

Bachelor's Degree - Business Administration and Economics

Universitat Autónoma de Barcelona

Certified European Financial Analyst (CEFA) -

Instituto Estudios Financieros

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Sara FontdevilaMultifaceted Program Manager and Customer Management expert