Sapphire Cherice Jervis
Liverpool,Merseyside
Summary
24-year-old female who has finished University and recently relocated to Liverpool, is currently seeking full time employment. Being a conscientious person with a strong work ethic as well as a drive to succeed, I would greatly appreciate the opportunity to become an asset to the company.
Overview
7
7
years of professional experience
Work History
Host
Trentham Gardens
07.2023 - 01.2024
- Seated patrons based on guest preferences and seating availability.
- Monitored seating area as well as serving drinks and cleaning restaurant area's.
- Collaborated with kitchen staff and bar staff to communicate dietary requirements and extra requests.
Barista Shift Supervisor
Sando's Deli And Bar.
12.2022 - 07.2023
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- The position meant being onsite often alone controlling bar, floor and kitchen.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Accurately completed end-of-day financial tasks worth over £3000 of cash and card transactions daily
Porting Supervisor
Offshore Bar And Restaurant
04.2021 - 08.2021
- Devised and implemented processes and procedures to streamline operations.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Communicated with both FOH staff and BOH staff to regulate and control inquiries, complaints or issues.
Duty Manager
Le Bistrot Pierre
03.2020 - 04.2021
- Achieved results by working with staff to meet established targets.
- Oversaw opening and closing of the restaurant as well as end of the day finance's.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored stock levels as well as organising customer arrangements through online systems and Phone Contact
Head Waitress
Smokey Joe's
07.2019 - 03.2020
- Promoted positive work environment by addressing conflicts among team members promptly and professionally.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
Restaurant Manager
Thyme Out Cafe
11.2017 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Developed system's of service as it was a newly established business.
- Implemented operations which led to a fast growth in business.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Waitress
Le Bistrot Pierre
Torquay
06.2017 - 05.2018
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased sales significantly by upselling higher-end products to customers.
- Serving a turnaround of 5,000 customers a day in summer allowed to improve my fast-paced work skills and control decision making under pressure.
Education
A-Levels - Sociology
St Cuthbert Mayne
Torquay06.2017
GCSE -
St Cuthbert Mayne
Torquay07.2015
Skills
- Excellent communicator/keen to learn
- Highly organised
- Telephone experience
- Team Collaboration
- Exceptional communication
- Customer Service
- Detail Oriented
- Effective Time Management
- Partial knowledge in Spanish
- Very motivated and optimistic
Awards
- 100% Attendance, Autumn Term 2015
- Recognition of Outstanding Achievement in Sociology, 2016
- Operations Director, The Young Enterprise Initiative (for St Cuthbert Mayne 6th Form).
INTERESTS
- Avid swimmer and I enjoy high energy activities such as running and strengthening yoga.
- Reader of various genres, particular favourites including sci-fi and classics.
- I enjoy journaling and have a keen passion for writing which I hope to extend into my career.
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
References
Available on request.
Would also be willing to do a free working day trial.
Timeline
Host
Trentham Gardens
07.2023 - 01.2024
Barista Shift Supervisor
Sando's Deli And Bar.
12.2022 - 07.2023
Porting Supervisor
Offshore Bar And Restaurant
04.2021 - 08.2021
Duty Manager
Le Bistrot Pierre
03.2020 - 04.2021
Head Waitress
Smokey Joe's
07.2019 - 03.2020
Restaurant Manager
Thyme Out Cafe
11.2017 - 05.2018
Waitress
Le Bistrot Pierre
06.2017 - 05.2018
A-Levels - Sociology
St Cuthbert Mayne
GCSE -
St Cuthbert Mayne
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