Summary
Overview
Work History
Education
Skills
Timeline
Languages

SANTIAGO SIMAL GIL

Madrid

Summary

Qualified Mechanical Engineer with extensive knowledge of engineering equipment and software. Hardworking with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals. Dedicated Customer Service professional with knowledge of service, commissioning, warranty and maintenance delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Engineering Technician specializing in hard quality issues and problem solving abilities in a high level of inventing and creating. I also in free time use to research and cooperate in the science community projects through MOOCs about materials and alternative energy systems as parts on hobbies.

Overview

23
23
years of professional experience

Work History

After-sales Service

LG Electronics
Madrid
06.2018 - Current
  • In charge of technical support for heat pumps AWHP.
  • Field support Engineering
  • Responsibilities of training 70 SVC partners of training 70 SVC partners, Spec-in, sales in hydraulics and water quality, established requirements.
  • In contact with factories and develop for constant updates in regulatory requirements for Spain.
  • Gained extensive knowledge in data entry, analysis and reporting.

Develop of service procedures in:

  • Warranty claim and incidence management installations requirement supervision
  • Maintenance contracts and procedures
  • Check list commissioning
  • Solar integration and cloud monitoring

Training and Documentation Department

Thermotecnic BOSCH
Madrid
09.2006 - 06.2018
  • Teaching installers and Service partners (more than 150 training around Spain), in solar energy, installations, air conditioner, HVAC, heat pumps and control/regulation.
  • Technical support to professionals by phone and on field (around 100 phone call solve per week).
  • Technical responsible of Heat pump, geothermic systems, water heaters and AC.
  • Performed documentation management, developing guides and training videos.

Technical Director

BELIMO
Madrid
05.2005 - 09.2006
  • Developing applications and solving problems for control valves and treated air installations in KNX, Bacnet and Lonworks protocol, managing start up projects and designing regulation of air conditioning and water systems.
  • Increased loyalty of installers nearby support

Responsible for the After Sales Department

DYNAPAC
01.2003 - 09.2006
  • In charge of spare parts management and service training for mechanical team, responsible for warranty claims and award for risk prevention and safety.
  • I liaised with factories in Germany and Sweden, working abroad for more than 10 months.
  • Expert in hydraulic components (Sauer, hydromatic, Rexroth) and associated software.

Design Project Leader

MIRA the Motor Industry Research Association
Coventry
07.2000 - 10.2000
  • Developing extensive experience in tolerancing and simulating stress, fatigue with Finite Elements with urgent deadline project.
  • Working in rollover tests of vehicle structures for crash test.
  • The aim of this project was to design a vehicle rollover rig, to determine the sensor characteristics & airbag performance.

Education

Industrial Technical Engineer Mechanical Degree - Industrial And Product Design

E.U.I.T.I. Gijón, Spain
2000

Advanced Mathematical Techniques, 2 “sobresalientes

Technical drawing, Physics.
Specialised in numerical control.

Bachelor .Eng. Honours Degree -

Coventry University, England
2001

Final year project: Investigation of streamline road vehicle shapes in a low speed wind & smoke tunnel. Using “phoenics”and “starcd” research and development into variations in the aerodynamics coefficient on solar cars

Master of Science -

Oviedo University, Oviedo
2002

Technical in renewable power in program around clean energies: Biomass, water power, wind power, solar power. (380 h)

Master of Science - Safety And Risk Prevention

Oviedo University
2003

Master Technician on Health and Safety, occupational risk prevention on work-related injuries (320 h)

R.I.T.E - HVAC Installation And Repair

Oviedo University
2014

Carnet profesional en instalaciones térmicas en edificios

Skills

  • Computing:
  • Designer 3D simulations machinery course
  • In AUTODESK INVENTOR and AUTOCAD 2002 (200 Hours)
  • Good working knowledge of several design and simulation software as, ANSYS, Actran, Fluent, TRNSYS, NEi Nastran, Catia, Phoenics, Mechanical Desktop, Photoshop, lightroom, Visual Basic
  • Kept up to date with latest development IA technology
  • Service industry background
  • Program and services promotion
  • Individualized service plans
  • Used to work international background in mix languages:
  • Italian, Spanish, German, English

    Massive Open Online Courses

    2018 École Polytechnique: Fundamentals of Fluid-Solid Interactions 2017 University of London: Demystifying research methods SOAS

    2016 McMaster University: Plan efficient experiments

    2016 Yonsei University: IoT (Internet of Things) and AR (Augmented Reality)

    2015: University of Pennsylvania: Design Concept, Aesthetics, Selection and Prototyping

Timeline

After-sales Service - LG Electronics
06.2018 - Current
Training and Documentation Department - Thermotecnic BOSCH
09.2006 - 06.2018
Technical Director - BELIMO
05.2005 - 09.2006
Responsible for the After Sales Department - DYNAPAC
01.2003 - 09.2006
Design Project Leader - MIRA the Motor Industry Research Association
07.2000 - 10.2000
E.U.I.T.I. Gijón - Industrial Technical Engineer Mechanical Degree, Industrial And Product Design
Coventry University - Bachelor .Eng. Honours Degree,
Oviedo University - Master of Science,
Oviedo University - Master of Science, Safety And Risk Prevention
Oviedo University - R.I.T.E, HVAC Installation And Repair

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
German
Elementary (A2)
SANTIAGO SIMAL GIL