Santiago Nanclares Paez
Advanced Technician In Telecommunications
Madrid
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Group Customer Service Supervisor
Lakama Bar
07.2022 - 04.2024
- Collaborated with other departments to address cross-functional issues affecting customer experiences.
- Oversaw quality assurance initiatives, ensuring adherence to company standards and best practices in customer service delivery.
- Coordinated with upper management to develop strategic plans aimed at enhancing the overall customer experience.
- Executed efficient resource allocation strategies which led to optimized productivity levels within the group.
IT Technical Support Specialist
Blue Octopus Wi-Fi
09.2019 - 06.2022
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and data.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
Pool Lifeguard
Grupo Ocean
09.2018 - 08.2019
- Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
- Coordinated with maintenance staff to address any facility repairs or issues, prioritizing safety and functionality.
- Contributed to team success by actively participating in staff meetings and sharing valuable insights from personal experiences on the job.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Developed relationships with local schools and organizations, fostering partnerships that increased community involvement at the pool facility.
Education
Associate of Science - Computer Networking And Telecommunications
Instituto La Salle
Madrid, Spain 04.2001 -
High School Diploma -
Colegio Parroquial Nuestra Señora De Chiquinquirá
Antioquia, Colombia 04.2001 -
Skills
Stress Tolerance
Customer Satisfaction
Schedule Coordination
Sales Promotion
Technical Support
Team Building and Leadership
Certification
Sales Representative-AB Groups
Timeline
Group Customer Service Supervisor
Lakama Bar
07.2022 - 04.2024
Sales Representative-AB Groups
07-2020
IT Technical Support Specialist
Blue Octopus Wi-Fi
09.2019 - 06.2022
Pool Lifeguard
Grupo Ocean
09.2018 - 08.2019
Associate of Science - Computer Networking And Telecommunications
Instituto La Salle
04.2001 -
High School Diploma -
Colegio Parroquial Nuestra Señora De Chiquinquirá
04.2001 -