SANTIAGO MOYA de la Concha

• Innovating in Integrated Business Planning: Led the development of advanced tools to enhance long-term supply chain analysis.
• Capacity Analysis & Forecasting: Conducted thorough evaluations of plant capacities and projected future capabilities, considering production and transportation trends.
• Supply Plan Review: Undertook comprehensive assessments of supply strategies and operational plans.
• Tool Development & Automation: Developed sophisticated VBA tools to refine Excel workflows, established robust and centralized databases, and utilized Python to introduce new automated solutions.

Logistics Consultant at a Leading National Automotive Group

• Managed procurement and stock control.
• Developed reports, dashboards, and client solutions.
• Optimized internal processes and proposed improvements for both internal operations and client services.
• Handled front-office customer interactions.
• Managed documentation and ensured compliance with established SLAs and KPIs.
• Established quality controls and monitored task progress.

Production, Quality, and Process Improvement Manager for Banco Santander’s Mortgage Project

• Enhanced project databases by applying data cleaning methods and automating processes to improve data handling efficiency.
• Created dashboards and management reports to better visualize production data.
• Developed quality control systems and conducted internal audits to ensure high service quality.
• Excel and VBA specialist.

Pre-signing Management of Mortgage Loans for Banco Santander

• Prepared mortgage loan summaries and European Standardised Information Sheets (ESIS) for signing.
• Managed and verified pre-signing documentation.
• Formalized and managed notarial services for mortgage amendments, including capital increases, term extensions, interest rate changes, payment holidays, and any modifications to the original mortgage conditions.
• Formalized and managed the signing of new mortgage loans or subrogations from other entities.

• Managed back office tasks and email communications.
• Provided personalized customer service and tracked customer requests.
• Verified and validated customer personal, fiscal, and banking documentation.
• Conducted initial assessments of clients' financial situations and debt levels.
• Formalized new applications and conducted follow-up assessments.