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Administered Microsoft 365 environments with a focus on Entra ID, Exchange Online, and Intune, performing identity, device, and mailbox management within an N2 role with administrative responsibilities.

Managed users, groups, licenses, roles, and enterprise applications in Entra ID, including MFA operations (Require re‑register MFA) and creation of Conditional Access policies.

Performed full Exchange Online administration: shared mailboxes, alias/proxy addresses, forwarding rules, mailbox permissions (SendAs, SendOnBehalf, FullAccess), resource mailboxes, message size limits, and troubleshooting mail flow using Message Trace and PowerShell.

Managed devices and applications in Intune, including configuration profiles, compliance policies, application deployment, and device troubleshooting.

Administered Windows Autopilot: hardware hash import, assignment of deployment profiles, tagging, and device lifecycle management.

Deployed over 100 devices using Autopilot, improving provisioning speed and standardization.

Used PowerShell for routine administrative tasks in Exchange Online, such as configuring forwarding, managing mailbox settings, and running simple scripts.

Created workflows, forms, and automations in Jira, enhancing internal processes and team productivity.

Supported audiovisual and videoconferencing systems for critical meetings.

Provided N2 technical support across the EMEA region, managing over 500 workstations and ensuring operational continuity.

Configured and deployed devices using Intune and Autopilot, improving onboarding efficiency and reducing downtime.

Participated in key IT projects: OS migrations, office relocations, security audits, and hardware standardization.

Managed hardware inventory, procurement, and vendor relationships.

Supported mobile devices using Meraki and Intune MDM.

Created and maintained technical documentation to streamline team workflows and knowledge transfer.

Delivered second-line support to companies including Shiseido, Kodak, and Euronext, resolving complex incidents and requests.
Supported and managed virtual machines using VMware and mobile devices via AirWatch.
Facilitated operating system migrations for over 200 workstations, ensuring seamless user transitions.
Created and optimized technical documentation, improving knowledge-sharing across teams.

Provided user support at Société Générale, maintaining systems and resolving technical incidents.
Technologies: Active Directory, Citrix, VPN, GPOs, Cisco phones, Bloomberg.

Administered systems including Windows Server, Active Directory, Exchange, VMware ESXi, and other enterprise tools, ensuring optimal functionality and uptime.
Managed hardware and server installations, peripheral devices, and shared network resources, providing efficient user support and issue resolution.
Configured and managed email devices such as BlackBerry (BES) and iPhones (AirWatch), enhancing mobile productivity.
Tested and deployed applications, ensuring compatibility and reliability for enterprise environments.
Configured Cisco PBX systems, handling extensions, call forwarding, and user groups to streamline communication systems.
Collaborated with suppliers to oversee device activations, warranties, and procurement processes.

Administered local servers and virtual environments with VMware and Windows Server, managing over 150 devices.
Designed and maintained backup plans using Symantec and Veritas Backup, ensuring data security and recovery.
Managed Active Directory and Exchange Server environments, streamlining user administration processes.

Provided technical support for satellite internet access.

Conducted email and domain migration projects and supported IT operations.

Provided technical support in the IP incidents department.

Delivered first-line technical support in IP services.