Sanfor Molina Alfaro

Company in charge of the development and construction of civil and / or private projects in Costa Rica and central America.

From new construction design to home remodelling. From design, permits all the way to handover of keys. Consulting in project development, business stabilization, hotel management and A&B, development of construction plans through bank loans. The entire topic of construction and legal counselling.

Estimates and negotiation with contractors, direct employees and subcontractors.

- Ensure that timelines are respected

- Pre-qualify contracts and materials and approve them

- Seek to maximize the use of the company's assets by reducing costs without compromising quality.

- Direct management of more than 70 direct employees, 20 subcontractor companies

and architects, engineers and professionals such as drone shooting,advertising and

marketing campaigns, management of local media and interviews regarding the project.

- control of payments and income of the public sector/government

• Skilfully negotiated contracts with vendors, suppliers, or other third parties to secure favourable terms for company's projects.
• Led successful project completions, consistently meeting or exceeding client expectations.
• Conducted comprehensive post-project evaluations to identify areas for future improvement and learning opportunities.
• Implemented best practices in project management to enhance overall performance and productivity.
• Maintained strict adherence to industry standards and regulatory guidelines throughout each project phase.
• Established effective change management processes to accommodate evolving requirements or constraints within projects.
• Mitigated risks proactively, minimizing potential issues before they could impact project outcomes.
• Fostered positive work environment by promoting teamwork and collaboration among team members.
• Developed strong relationships with clients by maintaining open lines of communication and providing consistent progress updates.
• Championed adoption of new technologies or methodologies within the organization to boost project efficiencies and outcomes.
• Ensured timely completion of projects with thorough planning and proactive risk management strategies.
• Coordinated cross-functional teams to maintain alignment on project goals and deliverables.
• Facilitated training sessions for team members on relevant topics such as software tools or new methodologies, enhancing their skills and knowledge base.
• Achieved project success by effectively managing resources, budgets, and timelines.
• Streamlined processes to increase efficiency, ultimately leading to cost savings for company.
• Managed multiple concurrent projects while prioritizing tasks based on deadlines and resource availability.
• Provided clear direction to team members through well-defined project scopes and objectives.
• Identified opportunities for process improvement, resulting in increased efficiency across all projects.
• Delivered high-quality results by ensuring thorough quality control measures were in place throughout each project phase.
• Improved communication among team members by implementing collaboration tools and regular meetings.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Managed projects from procurement to commission.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated and managed third-party contracts related to project deliverables.
• Proved successful working within tight deadlines and fast-paced environment.
• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress, and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Developed and implemented project plans and budgets to ensure successful execution.
• Analyzed project performance data to identify areas of improvement.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Facilitated workshops to collect project requirements and user feedback.

• Purchase of products in the Colon Panama Free Zone, Colombia, General administration of the business of imports of articles such as technologies, cars, agricultural tools etc. or any special request that the clients needed, this time acquired a lot of knowledge of international purchases, wholesale or scrap auctions, negotiation with manufacturers, distributors, market analysis and use current laws to reduce the cost and payment of taxes to increase productivity and profits. It is an incredible business that requires perfect customer service, sales, learn to read customers, to create strategies to sell or buy what clients needs, to have courtesy and clarity in accounting. It requires a positive attitude and an excellent sense of problem solving to satisfy customers needs and company goals.
• Worked closely with finance teams to manage budgets for international trade initiatives, ensuring cost-efficient operations without compromising quality or service levels.
• Conducted regular training sessions for staff on international trade regulations and best practices, promoting a culture of compliance within the organization.
• Negotiated contracts with suppliers, saving company resources while maintaining high-quality standards.
• Leveraged industry expertise to provide valuable insights on market trends and competitor activities, informing company strategy and competitive positioning.
• Spearheaded strategic planning efforts for global expansion projects by conducting market research and identifying key growth drivers.
• Optimized inventory levels across multiple warehouses by analyzing demand patterns and adjusting stock accordingly, reducing holding costs while meeting customer needs effectively.
• Led a team of professionals to optimize global supply chain operations, reducing costs and improving customer satisfaction.
• Evaluated supplier performance regularly, addressing issues proactively and fostering continuous improvement within the supply chain network.
• Coordinated logistics activities to ensure timely delivery of products, minimizing delays and enhancing customer experience.
• Assisted in resolving disputes between suppliers and the company, ensuring timely resolution and maintaining positive relationships.
• Increased international trade efficiency by streamlining processes and implementing innovative strategies.
• Implemented robust risk management strategies to protect the company from potential financial losses or legal issues related to international trade.
• Championed process improvements within the international trade department by implementing lean methodologies and continuously identifying areas for optimization.
• Developed strong relationships with overseas partners for improved collaboration and increased business opportunities.
• Cultivated a diverse supplier base by actively seeking out partnerships with companies from different countries, supporting inclusive business practices while expanding global reach.
• Managed all aspects of import/export compliance, ensuring adherence to regulations and avoiding costly penalties.
• Collaborated with sales teams to develop tailored marketing plans for various regions, increasing brand awareness and generating new leads.
• Acted as a liaison between internal stakeholders and external partners, fostering effective communication channels that facilitated seamless flow of information across borders.
• Identified new market opportunities through thorough research and analysis, driving company growth in target regions.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Complied with established internal controls and policies.
• Developed strategic plans for day-to-day financial operations.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Analysed business processes to identify cost savings and operational efficiencies.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Supported financial director with special projects and additional job duties.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Evaluated and negotiated contracts to procure favourable financial terms.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Created financial dashboards to provide insights into key performance indicators.
• Designed and maintained financial models to identify and measure risks.
• Conducted financial due diligence on potential investments and acquisitions.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.
• Created and managed financial models to evaluate corporate investments and acquisitions.
• Established and checked coding procedures, monitored reports and updated internal files.
• Utilized financial software to prepare consolidated financial statements.

• The manager was in charge of managing another hotel, so in His absence I oversaw the general daily operations of a 25-room hotel, in charge of payments, collections, reservations, groups, etc. always sending daily closure reports and weekly shutdowns of all hotel departments. Customer service and business development and growth has always been strength so with small contributions were able to double sales and improve the place to offer better service, when I arrived there was no restaurant 6 months later allowed to open for breakfast, 2 months later opened breakfasts for the public, due to the response in the following 3 months the restaurant was opened permanently for breakfast, lunch and coffee time. 3 months later after carefully improve the kitchen equipment it was opened for dinners, this being the best income that could be received above the rooms. We were able to establish relationships with Swiss Travel and other international agencies and positioned ourselves with an excellent name and reputation.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
• Implemented sustainability initiative, reducing energy consumption and waste, and promoting Eco-friendly practices.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessory charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Raised property accuracy and accountability by creating new automated tracking method.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
• Improved organizational culture by planning and executing engaging team-building events.
• Improved data management by creating comprehensive databases for easier access to critical information.
• Supported senior management to make informed decisions, conducting thorough market research.
• Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
• Facilitated on-boarding process for new hires, accelerating their integration into team.

Main duties but not limited to Charge the reservations of the agencies, groups, or individual guests after verifying the authorization information sent for said process, send daily closing reports to the accounting department, take charge of making the closings of POS Terminals which I used with an open keyboard, processing approximately between 70 and 150 thousand dollars a day in collections. Protection of private information, support to any team in packages and negotiation if required.

• Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
• Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
• Reduced operating costs through meticulous budget management and cost analysis.
• Conducted regular variance analyses between actual results and budget projections to identify trends or issues requiring further investigation or action by management staff.
• Collaborated closely with department heads to establish accurate budgets and monitor performance against targets.
• Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
• Ensured compliance with regulatory requirements by conducting thorough internal audits and implementing necessary corrective actions.
• Prepared accurate financial reports and monthly statements for accounts receivable.
• Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
• Developed comprehensive financial models for strategic planning and decision-making purposes.
• Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
• Led organizational cash flow and cash flow forecasting initiatives.
• Identified areas for operational improvement through detailed financial analysis, leading to increased profitability and reduced expenses.
• Spearheaded the implementation of new accounting software, resulting in increased efficiency and improved financial tracking capabilities.
• Optimized working capital availability by proactively managing inventory levels, accounts receivable balances, vendor payment terms negotiation.
• Contributed to the development of long-term strategic plans by providing executive management with accurate financial data and forecasts.
• Prepared balance sheets, cash flow reports and income statements.
• Implemented rigorous internal control measures to safeguard company assets and prevent fraud or mismanagement risks.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Accurately completed financial statement audits and thoroughly reviewed results.
• Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
• Managed daily financial functions in collaboration with accounting and payroll personnel.
• Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
• Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.

Main but not limited task I supported the maid department as cleaning supervisor, all the responsibilities of a receptionist from opening reception, preparing the buffet breakfast area, and keeping an eye on reservations. Sale of tours and collection of Commissions weekly or monthly. Inventory of the A&B warehouse and anything that could be of support to management, I am versatile, and I learn very quickly, this was the best experience in Hospitality to learn and develop the best of me.

-Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Streamlined check-in processes, reducing wait times for guests.
• Organized and maintained files and records to ensure up-to-date documentation.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Greeted visitors warmly, creating positive first impression of organization.
• Assisted in coordination of company events, contributing to successful and well-organized functions.
• Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
• Provided basic technical support for front office equipment, minimizing downtime.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Tracked important information in different software spreadsheets and ran reports or generated graphs using data.