Sandra Lucia Ceceñas Amador
Madrid
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Scope Markets LTD
09.2017 - Current
- Successfully helped sales department to grow client base from inception to 50 key clients
- Forged partnerships with Introducing Brokers, driving client acquisition and expanding company's client base through commission-based collaborations
- Have effectively managed 50 partners and clients, achieving 100% resolution rate for their issues, prioritizing and upholding customer satisfaction as essential part of management
- Ensured precision in recording customer interactions and transactions, promoting transparency and accountability while supporting data-driven decision-making processes
- Collaboration with various departments to address customer concerns promptly and guarantee efficient order processing, ensuring seamless service delivery and customer satisfaction
- Directly improved product and service quality by facilitating active communication between clients and back office Offering comprehensive administrative assistance directly to Vice President of Sales, ensuring seamless operations and facilitating strategic initiatives
- Increased market visibility and fostered long-term customer loyalty
- Assisted clients in accurately presenting their financial and personal data, ensuring account authenticity and compliance with anti-money laundering regulations
- Conducted thorough analysis to tailor solutions to customer needs
- Acted as liaison between Latin american clients and EU systems, clarifying documentation variances for KYC purposes to ensure compliance and prevent potential client loss due to regional documentation differences
- Proficiency in preparing, editing, and formatting various business documents including correspondence, reports, presentations, and other essential materials to support executive-level communication and decision-making processes
- Aiding in development and maintenance of sales materials, presentations, and proposals, contributing to creation of compelling content to support sales objectives and enhance customer engagement
- Manage sensitive and confidential information with utmost discretion and professionalism, ensuring its security and integrity.
Assistant Professor
Universidad Tecnológica de Durango
09.2012 - 08.2016
- Guided students and graduates in transforming their ideas into successful entrepreneurial projects, through comprehensive instruction in administrative courses at engineering level, covering time management, business negotiation, team development, project management, and organizational planning.
- Mentored diverse student groups, facilitating transformation of their ideas into thriving entrepreneurial projects through instruction in engineering-level management courses, resulting in 30% increase in project launches and sustained business growth.
Administrative Durango
Servicios de Ingenieria Ambiental de Seguridad y Salud SC
05.2009 - 08.2016
- Successfully managed invoice and expense control, customer and supplier relations, and payroll processing
- Contributed to environmental and safety studies, enhancing company compliance
- Spearheaded electronic advertising campaigns, significantly growing client base by 60% locally and countrywide
- Demonstrated passion and dedication in attending to client needs, underpinned by effective resource management."
Education
Master's Degree in Marketing And Sales Management - Marketing And Sales Management
EUDE Business School
Madrid, Spain10.2018
MBA - Business Administration and Management
EUDE Business School
Madrid, Spain10.2017
Bachelor of Science - Computer Science
Instituto Tecnológico De Durango
Durango, Mexico06.2008
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- CRM
- Communication skills (verbal and written)
- Time management and organization
- Adaptability and flexibility
- Teamwork and collaboration
- Customer service orientation
Certification
- Anti-Money Laundering and Terrorist Financing Issued by: FXAchieve Year: 2023 Note: This certification requires yearly renewal.
- General Data Protection Regulation (GDPR) Issued by: Global Learning Systems Year: 2021
- Fortinet’s Network Security Expert (NSE) Issued by: Fortinet NSE Institute Year: 2021 Note: This certification requires two years renewal
Interests
Boxing; Yoga; Reading; Comedy shows; Dancing
Languages
- Spanish (Native speaker)
- English (Full Professional working proficiency)
- Italian (Intermediate Proficiency)
Timeline
Customer Service Executive
Scope Markets LTD
09.2017 - Current
Assistant Professor
Universidad Tecnológica de Durango
09.2012 - 08.2016
Administrative Durango
Servicios de Ingenieria Ambiental de Seguridad y Salud SC
05.2009 - 08.2016
Master's Degree in Marketing And Sales Management - Marketing And Sales Management
EUDE Business School
MBA - Business Administration and Management
EUDE Business School
Bachelor of Science - Computer Science
Instituto Tecnológico De Durango
- Anti-Money Laundering and Terrorist Financing Issued by: FXAchieve Year: 2023 Note: This certification requires yearly renewal.
- General Data Protection Regulation (GDPR) Issued by: Global Learning Systems Year: 2021
- Fortinet’s Network Security Expert (NSE) Issued by: Fortinet NSE Institute Year: 2021 Note: This certification requires two years renewal
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