Sandra Toribio
Mollet del Vallès
Summary
Hardworking Cashier focused on helping team deliver best-in-class customer experiences. Adept at quickly bagging items based on weight and size. Hands-on experience using cash register to check out customers.
Overview
16
16
years of professional experience
Work History
Cashier / Assistant Operations Manager
Gucci la Roca Village
La Roca Del Vallés
07.2023 - Current
- SAP ERP
- Clienteling
- Customer Care
- Control Cash
- Opertions of cash desk (refunds, etc.)
- Distant sales
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed returns and exchanges according to company policies and procedures.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Interacted politely with customers to promote quality service during checkout.
- Assisted with customer requests and answered questions to improve satisfaction.
- Swept and mopped front end during shifts to maintain professional appearance.
- Maintained financial records by counting cash and recording tips at end of shift.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Responded to information requests from superiors, providing specific documentation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Cashier Manager
Group Inditex
Barcelona
04.2018 - 07.2023
- Human resources management cashier's team
- Cash count
- TPV
- Dataphone
- Cash control
- RFID+
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Investigated discrepancies between actual inventory levels versus system reports.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained working relationships with peers and upper management.
- Reconciled registers to prepare daily bank deposits.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
Assistant Store Manager
Group Inditex
Granollers
10.2012 - 04.2018
- Stock Management
- Human resources staff, shop staff, staff timetables, holidays, sick leave, etc.
- Receipt of goods
- Shop opening and closing
- Sales reporting
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Sales Store / Cashier
Grupo Inditex
07.2008 - 10.2012
- Made sure that all prices were correctly labeled on products before putting them out on the shelves.
- Communicated effectively with coworkers to ensure smooth operations during shifts.
- Greeted customers and provided them with excellent customer service.
- Provided accurate information on product availability, pricing, and promotions.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Counted money in the cash drawer at the start of each shift to ensure accuracy of funds.
- Maintained store security by monitoring customers for suspicious behavior and theft prevention.
- Resolved customer complaints in an efficient manner.
- Stocked shelves with merchandise when necessary.
- Ensured all checkout areas were clean, well-stocked, and properly maintained.
- Answered customer inquiries in a professional manner over the phone or in person.
- Provided assistance to other staff members during peak hours or when needed.
Education
Direction And Production of Audiovisuals - Audiovisuals
Ites Ciape
Barcelona06-2022
Skills
- Customer Service
- Financial Reporting
- Cash Handling
- Drawer balancing
- Accounts Receivable
- Cashier team support
- Preparing Bank Deposits
- Shrink control
- Inventory Support
- Payment Processing
- Retail Operations
- Problem-Solving
- POS Systems
- Relationship Building
- Inventory processes
- Professional Appearance
- Cash handling expertise
- Cart return
- POS System Operation
- Teamwork and Collaboration
- POS System proficiency
- Till Balancing
- Mail Processing
- Front Desk Operations
Languages
Advanced, Native, Native, Beginner
Languages
Spanish, Catalan
First Language
English
Upper Intermediate
B2
French
Beginner
A1
Timeline
Cashier / Assistant Operations Manager
Gucci la Roca Village
07.2023 - Current
Cashier Manager
Group Inditex
04.2018 - 07.2023
Assistant Store Manager
Group Inditex
10.2012 - 04.2018
Assistant Sales Store / Cashier
Grupo Inditex
07.2008 - 10.2012
Direction And Production of Audiovisuals - Audiovisuals
Ites Ciape