Sandra Patricia Gayón Castro
BARCELONA
Summary
A personable individual with strong organization skills multitasks, and relationship-building skills. Successful in working within collaborative environments. Customer-focused with more than 10 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs.
Overview
15
15
years of professional experience
Work History
Post Office Clerk
SOCIEDAD ESTATAL CORREOS Y TELEGRAFOS S.A
06.2016 - 11.2022
- General administrative tasks.
• Deliveries of postal, telegraphic, financial and postal shipments to clients.
• Processing of payments and collections.
• Processing of customer complaints and claims.
• Operation of manual loading and unloading of packages of regular proportions.
• Attention to the needs of customers, informing and promoting the products and services available.
• Disposal and sale of post office products.
• Tracking the status of shipments and packages.
• Customer service with a personable and professional attitude at all times.
• Customer assistance to open and close accounts, and apply for loans.
• Cash counts at the end of the shift and resolution of discrepancies.
• Processing of payments with cash, card and checks.
Hotel Administrator
HOSTAL CEL BARCELONA - Barcelona
08.2014 - 02.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Supervised team front desk agents and helped to resolve issues arising during shifts.
- Fostered safe lodging environment with reliable and effective security services.
- Coordination with the cleaning department to prioritize the preparation of rooms.
• Coordination of reservations both in person, by phone and online.
• Welcome and reception of guests upon arrival at the hotel.
• Collection and invoicing of the stay and the services consumed by the clients.
• Information to clients about the hotel and check-in and check-out.
• Assignment of rooms according to the wishes and preferences of the clients.
• Maintenance of the work area clean and orderly.
• Entry and delivery of the shift in a timely manner, notifying of incidents, if any.
• Friendly and professional customer service at all times.
• Updating of room availability in the system and sales platforms.
administrative
Back Office Clerk
CITIBANK BARCELONA
05.2008 - 01.2013
- Insurance back office process, data entry into the Oscar program (the bank's own program). Notifications, returns, registration of insurance payments protected by its different companies Alico, Mapfre and others; Management of home insurance associated with mortgages.
• Troubleshooting
• Emission and Reception of Bank Transfers from different Banks, collection of commissions, and reports for the Bank of Spain, and management of information and documentation of high confidentiality and responsibility.
• Department of Banking Services: direct debits, direct debits of taxes, receipt, and verification of legal documentation corresponding to the embargoes that I receive from the different requesting organizations, carrying out the corresponding Investigation and processing according to order.
• Performing regular administrative tasks and general accounting.
• Preparation of reports and reports according to the guidelines received.
Administrative Clerk
IDT-DOCUTECA -GISA OBRAS PUBLICAS. - Barcelona
01.2010 - 01.2011
- Administrative tasks and file support
• Registration and processing of administrative documentation.
• Compliance with deadlines for administrative procedures.
• Classification, organization and file of documentation.
• Management of correspondence and incoming parcels.
• Preparation of reports and reports according to the guidelines received.
• Updating and maintenance of databases in the SAP program.
• Generate reports for the different departments, carrying out reckless, telephone and personalized attention from the different construction companies.
Education
High School Diploma -
Instituto Politécnico Nacional Femenino Bogotá
BOGOTA11.1990
Bachelor of Tourism Studies - Tourism And Travel Services Marketing Operations
SENA
BOGOTA11.1993
No Degree - Piano
Cerdanyola Del Valles - Cerdanyola
BARCELONA06.2012
BBA - Business Administration
UNED
BARCEONASkills
- Active Listening
- Microsoft Windows
- Equipment Operation
- Complex Problem-Solving
- Efficient Service
- Customer Deliveries
- Mail Delivery
- Raw Materials
- Client Support
- Tracking Systems
- Documentation
- Distribution Services
- Operations Analysis
- Operational Excellence
- Material Preparation
- Information Processing
- Operations Analysis
- Operational Excellence
- Material Preparation
- Information Processing
- Operations Analysis
- Operational Excellence
- Material Preparation
- Information Processing
- Operations Analysis
- Operational Excellence
- Material Preparation
- Information Processing
- Operations Analysis
- Operational Excellence
- Material Preparation
- Information Processing
Accomplishments
- Experience in costumer service
Task management
Predisposition to teamwork
work organization
Proactive and initiative person
Responsibility
decisive character
computer skills
organization
driving license B
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Beginner (A1)
Catalan
Upper intermediate (B2)
Timeline
Post Office Clerk
SOCIEDAD ESTATAL CORREOS Y TELEGRAFOS S.A
06.2016 - 11.2022
Hotel Administrator
HOSTAL CEL BARCELONA - Barcelona
08.2014 - 02.2015
Administrative Clerk
IDT-DOCUTECA -GISA OBRAS PUBLICAS. - Barcelona
01.2010 - 01.2011
Back Office Clerk
CITIBANK BARCELONA
05.2008 - 01.2013
High School Diploma -
Instituto Politécnico Nacional Femenino Bogotá
Bachelor of Tourism Studies - Tourism And Travel Services Marketing Operations
SENA
No Degree - Piano
Cerdanyola Del Valles - Cerdanyola
BBA - Business Administration
UNED
Similar Profiles
Zeli Costa CardosoZeli Costa Cardoso
Logistics Activities Manager at ECT-Empresa Brasileira Dos Correios E TelegrafosLogistics Activities Manager at ECT-Empresa Brasileira Dos Correios E Telegrafos
Marialis PerezMarialis Perez
Tecnico Medio Superior Administrador at Empresa De CorreosTecnico Medio Superior Administrador at Empresa De Correos
Luis GomezLuis Gomez
Mail Delivery Driver at CorreosMail Delivery Driver at Correos