Sandra Elizabeth Cooksey
Algorfa
Summary
Im a professional with strong background in real estate, skilled in client relations, and market trends. I achieve consistent results through honesty, effective negotiation and planning with a flexible approach, and adaptable to changing market conditions. Reliable, ensuring client needs are met with precision and care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Estate Agent
Prime Property
02.2025 - Current
- I am supporting clients in the Costa Blanca south area. I match their needs to properties, conduct viewings of the properties, liaise on their behalf with the sellers and then manage the after sales process on their behalf.
Teaching English as a Foreign Language
GoAcademy
06.2024 - 02.2025
- I was supporting teenagers and adults with improving their understanding of the English language at various levels. Some were studying for Cambridge exams, others required support to pass their current year level at school. I prepared my own classes using Cambridge sites, ensuring the subject was of interest to the individual learners. I recorded attendances on a spreadsheet and prepared progress reports for the parents. I attended Cambridge seminar training.
- Self-motivated, with a strong sense of personal responsibility to support the passing of Cambridge exams.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Ward coordinator and Team Secretary
NHS - National Health Service
02.2020 - 03.2024
- I was responsible for maintaining the patients’ electronic and paper records and for liaising with the Mental Health Act team to ensure all of the legal paperwork was accurate and current.
- I processed all of the stationery and adhoc medical equipment orders, planned the delivery dates and then goods receipted the invoices once delivery had been made. I also tracked the credit card spending, produced a spreadsheet, collated receipts and monitored the spending, ensuring it remained within budget.
- Implemented process improvements that increased efficiency in daily operations and for patients blood result recording.
- Gathered and organized materials to support multi discipline team meetings.
- I processed all of the team’s sickness notes from their GP s and uploaded them to an in-house electronic system. I was a leader of the paperless, paperlight team, encouraging online working practices wherever possible.
- Organized meetings and prepared agendas, fostering productive discussions among clinical and external members.
Admin Team Manager
NHS - National Health Service
04.2019 - 02.2020
- Dealt with any Information Governance breaches and also any SARS requests. I would use the escalation process to make any complaints to the Council and recorded this within the KPI spreadsheet. I maintained the invoicing data to support Finance with the fees associated with LAC health assessments and reported on these monthly detailing the Purchase Order numbers and all payment details for outside trusts. I used Carenotes, EDRMS, CRRS, The Spine, Bighand and Care plus systems.
- Developed ongoing training programs to enhance team skills and improve overall performance and knowledge.
- Implemented process improvements that streamlined workflows, made Standard operating Procedures easier and increased efficiency.
- Facilitated communication between th council and NHS to promote collaboration and resolve issues effectively for the Looked after children.
- Conducted performance evaluations each month and quarterly, providing constructive feedback, and to discuss objectives to support team development.
- Led team in achieving operational goals, KPI's in alignment with NHS objectives.
Looked After Children Coordinator
Coventry Warwickshire NHS
02.2017 - 03.2019
- I was a Coordinator within the Looked After Children (LAC) team. All children who are placed into Local Authority care have to receive an initial LAC medical (statutory guidelines dictates this) and I was responsible for liaising with Social Workers, Foster Carers, Key Workers and City Council administrators to obtain the relevant information in relation to each child and ensuring the relevant consents have been obtained. I collated the accurate information in relation to their demographics, Care plans and placement information to upload onto the NHS Care notes system. For Safeguarding purposes and sharing of relevant information I also ensured any other authorities were updated, as appropriate, such as local CCG's or neighbouring trusts.
- I liaised with the Pediatrician’s for their availability and proceeded to arrange their clinics. This involved booking clinic rooms through an electronic system, preparing the relevant paperwork, informing the Carers and Clinicians of the appointment details and recording the appointment in the Care notes system. I updated and maintained KPI spreadsheets (in Excel) so all of the appointments were conducted as a tracker system. I used this data to forecast the number of children who will need their medicals on a rolling two months in advance.
- Furthermore, I liaised with the LAC nurses and following weekly allocations meetings with them I arranged for the Looked After Children to be appointed for their annual health review. The LAC could be placed throughout the country as well as in Coventry. This involved managing Nurses electronic diaries and liaising with the Foster Carers, other trusts and Social Workers to agree upon an appointment. I also organised the typing of the finalised reports, and created a tracking system to ensure that no statutory dates were breached. I used Carenotes, EDRMS, CRRS, The Spine, Bighand and Care plus systems.
- Assisted in developing children's care plans and physical health examinations by collaborating with clinical paediatrician and other professionals.
- Developed and maintained accurate records in electronic health systems to improve data integrity and to phase out the paper recordings, switching to electronic.
- Entered data, regarding numbers and health illnesses, generated reports, and produced tracking spreadsheets for ongoing support with physical health.
Clinic Coordinator
Medinet
05.2016 - 02.2017
- Coordinated patient scheduling and managed appointment flowcharts to maximise clinic operations and clinicians availability.
- Facilitated communication between healthcare providers and patients, calling to ensure they knew of their appointments and therefore improving overall patient satisfaction and attendance.
- Mentored new staff on best practices in patient care coordination, and the booking processes supporting a collaborative work environment.
- Enhanced clinic efficiency by coordinating clinician and nursing teams schedules, ensuring optimal coverage during peak hours and that hours were not overrun.
Distribution Administrator
Air Liquide
10.2015 - 05.2016
- Coordinated logistics operations to optimise delivery schedules and reduce lead times for customers.
- Processed orders efficiently, maintaining accuracy in documentation and delivery or service tracking and costings.
- Implemented best practices for compliance with safe deliver following the industry safety regulations and operational standards procedures.
Customer Services Officer
Perfect Homes
05.2015 - 10.2015
- I was a Customer Services Officer striving to provide an excellent service to the customers and to swiftly resolve any issues or complaints as they arose. I received complaints by telephone, email or in the post and had to investigate the validity or otherwise, of the complaint thoroughly. I had to liaise with the local stores to obtain the facts regarding the situation being complained about. I had to conform to the FSA rules and Codes of Conduct and the TCF Treating Customers Fairly policies. After investigating the complaint, I composed the written final response letters, using the industry standard requirements so that the customer could escalate their case to the Financial Ombudsman if the customer was not satisfied with our final outcome. I also conducted customer satisfaction surveys using externally collated data and reported on the results of the survey. I worked as a part of a small team however I had an individual workload and goals to achieve within the team.
Communications Officer
British Transport Police
04.2014 - 02.2015
- I was employed as a Communications Officer receiving emergency telephone calls from Network Rail and other Police forces and deploying officers via a radio channel to the emergency incidents as they were reported. I had to work with speed and accuracy, always putting officers and the public’s safety first, also ensuring I had selected the officers with the right skills set for the particular incident. I was in a control room environment where I worked as an individual within a small team making decisions regarding the grade of response required depending on the urgency of the incident. I used the ICCS (Integrated call communications system) to communicate via police radio to deliver this specialist service which is a very unique and demanding role, ensuring that the SOPs (Standard Operating Procedures) were adhered to at all times. I also received emergency calls from the public or train operating companies which were recorded and forwarded to the controller to dispatch an officer. I had to remain calm at all times and assess all of the information received to determine the relevant type of response dependent upon the urgency of the situation. This was demanding as in stressful situations the public do not always appreciate your best efforts.
Administrator
Summit Systems
09.2013 - 03.2014
- I was an administrator responsible for liaising with service users to arrange their annual servicing of their plastics machinery. I would coordinate their annual service timing and liaise with the engineers to ensure they attended in time. I used an electronic diary system and also arranged the engineers’ travel to enable them to perform the maintenance of the equipment. I received the reports from the engineers after the visit, recorded all of the information on the in-house CRM system and then prepared statistics relating to the timeliness and satisfaction from the customers. I also maintained the engineer’s diaries and received incoming calls for spare parts relative to the machinery in use.
Audit Coordinator
Exova
09.2011 - 06.2013
- I was employed as an audit co coordinator for a large testing and advisory company. I was responsible for planning the resources diaries and for organising the retail food and non-food audits at sites located all around the world. I liaised with the auditor and site to secure a date and then proceed to book the travel, flights, trains, car hire and accommodation. I also prepared all of the relevant documentation to be completed during the audit. Once the audit had been completed the auditor submitted their report to me which I checked and forwarded to the site for them to provide any evidence of any improvements that were required. I was responsible for tracking the progress of the report, providing the monthly performance figures (in an Excel format) and quantity of audits.
Language Academy Owner
Goenglish
01.2009 - 01.2011
- Developed and implemented customised English language programs for adult, children or professional clientele.
- Conducted monthly assessments to evaluate student progress and adapt lesson plans accordingly to their understanding.
- Developed relationships with students, enhancing engagement using fun materials and knowledge retention through personalised feedback and quizzes.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members resulting in increased classroom popularity and more interested client base.
- Managed financial reporting aspects of the business, including budgeting, material purchases, and tax preparation.
- Established a positive workplace which encouraged employee engagement, collaboration, and loyalty to the academy.
English Teacher
The English Connection
01.2007 - 01.2009
- I was employed as an English teacher, of Spanish children from the age of 10 through to adults. I had to plan my own classes and ensured the classes were enjoyable, informative and contained the correct grammar and vocabulary in order that the students would pass the exams. I left here to work in another academy nearer to where I was located.
Administrator
Devon and Cornwall Constabulary
01.1999 - 01.2003
- I was employed within Firearms and Explosives Licensing and began as an administrator but learnt every job within the department, attended many internal courses and quickly became a team supervisor. I continued to study and lead my team and eventually became the Firearms and Explosives licensing manager. I was responsible for 25 staff, budgets, appraisals, and license renewals, criminal checks on license holders. I represented the Constabulary at various Home Office regional meetings around the country where analysis and performance statistics were shared and discussed.
Resource Allocator-Dispatcher
West Midlands Police
01.1995 - 01.1999
- I was employed as a Resource allocator- dispatcher which involved receiving calls from public, speedily and accurately entering the callers’ details onto a computer log and then using the radio to advise the officers on the street to attend. I also coordinated any further attendees such as the Police helicopter team or dog team if the situation required it. I had to have excellent keyboard skills, a clear and precise speaking voice; be able to remain calm in situations where your best efforts are not always appreciated and deliver a service to both the public and the officers whom I worked alongside. It was very pressured but enjoyable and challenging.
Education
High School Diploma -
Park Hall School
BirminghamSkills
- Property viewings
- Buyer representation and aftersales
- Property management
- Contract support
- Strong organisational skills
Certification
- GCSE English Language Grade A
- GCSE English Literature Grade A
- GCSE French Grade C
- CSE Maths Grade C
- N.E.B.S Supervisory Management certificate PASS (Equivalent of NVQ Business administration)
- National Open College Network (OCN) Neighbour and Community Mediation PASS
- TEFL Teaching English as a foreign language PASS
- Information Governance Certificate NHSP E Learning 2020
- Equality Diversity & Human Rights Certificate NHSP E Learning 2020
- Safeguarding Children Level 1 Certificate NHSP E Learning 2020
- Safeguarding Adults Level 1 Certificate NHSP E Learning 2020
- Manual Handling Certificate NHSP E Learning 2020
- Spanish A2 Sept 2024
Further Information
I speak Spanish at a conversational level A2
Timeline
Estate Agent
Prime Property
02.2025 - Current
Teaching English as a Foreign Language
GoAcademy
06.2024 - 02.2025
Ward coordinator and Team Secretary
NHS - National Health Service
02.2020 - 03.2024
Admin Team Manager
NHS - National Health Service
04.2019 - 02.2020
Looked After Children Coordinator
Coventry Warwickshire NHS
02.2017 - 03.2019
Clinic Coordinator
Medinet
05.2016 - 02.2017
Distribution Administrator
Air Liquide
10.2015 - 05.2016
Customer Services Officer
Perfect Homes
05.2015 - 10.2015
Communications Officer
British Transport Police
04.2014 - 02.2015
Administrator
Summit Systems
09.2013 - 03.2014
Audit Coordinator
Exova
09.2011 - 06.2013
Language Academy Owner
Goenglish
01.2009 - 01.2011
English Teacher
The English Connection
01.2007 - 01.2009
Administrator
Devon and Cornwall Constabulary
01.1999 - 01.2003
Resource Allocator-Dispatcher
West Midlands Police
01.1995 - 01.1999
High School Diploma -
Park Hall School