Summary
Overview
Work History
Education
Skills
Personal Information
Availability
Certification
Languages
Position
Timeline
Generic
Sandra Crespo Seren

Sandra Crespo Seren

Asturias

Summary

Dynamic and results-oriented Scrum Master and Team Leader with over 10 years of experience . Proven track record of facilitating team progress in sprints while fostering personal and professional development among team members. Adept at promoting collaboration, enhancing productivity, and driving continuous improvement in hybrid work environments. Fluent in English, with strong communication and negotiation skills. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager, PMO

EY ESPAÑA
Ma
07.2022 - Current
  • As a manager leading a team of 20 individuals, I am responsible for overseeing daily operations and ensuring that team objectives align with organizational goals. My role involves interviewing and selecting new team members to build a skilled workforce while setting clear performance expectations and providing guidance to enhance productivity. I manage budgeting and resource allocation to optimize team performance, ensuring that projects are completed within financial constraints. Additionally, I prepare and present reports on team performance and project progress to senior management, highlighting achievements and areas for improvement. I foster a culture of innovation by encouraging team members to propose new ideas and solutions, while also employing agile techniques to adapt to changing project requirements. Furthermore, I prioritize problem-solving and conflicts.

Support Services Supervisor

Capgemini
Asturias
10.2016 - 06.2022
  • As the coordinator of the third-party support area, I am responsible for overseeing and managing all interactions with clients and external partners, ensuring high-quality service and satisfaction. My role includes training and leading a customer service team, ensuring that performance standards are met and effective support is provided. Additionally, I develop and implement policies and procedures to improve operational efficiency and enhance the customer experience. I conduct data analysis and prepare reports to identify trends and areas for improvement in service delivery. I also collaborate with other departments to resolve issues and optimize processes, ensuring smooth and effective communication. Lastly, I maintain strong relationships with third parties, acting as the primary point of contact and proactively managing their needs and expectations.

Education

Bachelor`s Degree - Economics

Oviedo
01.2002

Skills

  • CRM and Dynamics 365
  • Microsoft Teams
  • Agile, Kanban, Scrum Master
  • Ticketing tool
  • Workforce training
  • Feasibility analysis
  • Work flow planning
  • Project development
  • Project tracking
  • Systems implementation
  • Project scheduling
  • Data analysis
  • Project management
  • Advanced problem solving

Personal Information

Driving License: True

Availability

High availability for travelling

Certification

  • Master`s s in Teacher Training . 2016
  • Connected Manager Curse by Harvard e-learning. How to be a good leader.6 months, December 2021.
  • Master`s Digital Bussines 2023 . Isdi.
  • Power MBA 2024-2025
  • Sap
  • Power platforms 2025
  • Scrum Master 2025

Languages

Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1

Position

Project Manager

Timeline

Project Manager, PMO

EY ESPAÑA
07.2022 - Current

Support Services Supervisor

Capgemini
10.2016 - 06.2022

Bachelor`s Degree - Economics

Oviedo

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Sandra Crespo Seren