SAMUEL EMMANUEL

• Ensure to plan container's connectivity to final destination.
• Based on the first carrier arrival, identify the feasible and earliest vessel connection to the respective final destination.
• Prioritize connection planning on in-house vessel.
• Nominate the containers on the target vessel and update journey leg (JL) accordingly.
• Random check if containers are nominated in terminal, and JL was properly updated.
• Monitor vessel's connectivity and make changes if there is any misconnection.
• To plan all laden and empty transhipments, ensuring 100% connection in a timely and efficient manner.
• To monitor and manage all laden transhipment, ensuring 100% connection, providing reliable and professional service to all origin and destination offices to deliver their cargo safely and efficiently.
• Prepare final transhipment loading list, location-wise, and update the system.
• Prioritize transhipments loading based on urgent delivery requests.
• Communicate with global offices and carriers to coordinate schedules, resolve any issues, and ensure timely shipment transit.
• Monitor and track shipments in transit to ensure the best efficiency and minimize handling errors.
• Address any delays or discrepancies that may arise during the transhipment process.
• Assist in resolving inquiries related to transhipment activities, providing timely updates and solutions as needed.
• Assist in other ad-hoc assignments/projects when required.
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Actively follow and promote the LFT Safety and Security policies, and ensure that fellow employees and visitors are doing the same.

Monitors vessel schedules and gate opening and closing times.

Post and check different types of EDIs into TOS, and ensure errors are cleared and discrepancies are solved for proper data handover for vessel planning.

Communicate with lines, agents, and other port stakeholders' representatives to ensure timely transmission of required data for cargo/vessel planning.

Address and follow up on identified delays or issues during data transmission and EDI posting to all internal and external customers/stakeholders for proper solution/correction in time.

Report to line manager once delays, challenges, and/or issues are found.

Check discharge and load instructions (coprar) provided by lines/agents and raise any found discrepancies to customers for proper correction of data, to ensure data integrity for proper planning.

Manage the booking (coparn) updates as per EDI posting and eventual manual process as per business needs.

Execute different types of manual entry or update of data in TOS as required, due to special procedures or requirements.

Post discharge and/or load list instructions (COPRAR) manually if required due to special requirements.

Ensures that import container information is received (i.e., Manifest, BL, etc.). And linked in the system within the stipulated timestamp. Act proactively in case of inconsistency or missing information, and escalate it to their superiors.

Make sure all transshipment information (i.e., second POD and connecting vessel) is received in due time via Coprar or manual Excel sheet, and having their category properly reflected in the terminal operating system.

Send the Gate closure reports timely to guarantee enough time for vessel load planning by the shipping line central planner and LFT Vessel planners.

As an operational customer service approach, respond timely to internal and external customers' and stakeholders' inquiries by phone and emails.

Maintain proper management of received data files on the department's shared folder.

Prepare, maintain, and share the checklist of executed cargo planning and data input/output activities to line manager and other internal team.

Close communication with the operational team and other department peers, in regard to all needed follow-up, ensuring all related processes are executed on time and efficiently.

Prepare and share reports as demanded by management.

Performs any other duties, which may be assigned from time to time.

Ensure efficient handover on shift change.

Involve in the implementation of best practices, actualizing the terminal go-live.

Project Phase:

Actively follow and promote the LFT Safety and Security policies, and ensure that fellow employees and visitors are doing the same.

Support LFT operations superuser, engage in preparation and revision of standard procedures of operations department.

Support LFT operations superusers in the preparation and revision of training manuals for internal training programs.

Support LFT operations superusers in the execution of additional end-user training on overall departmental processes and terminal applications (i.e., TOS, GOS, VBS).

Support LFT operations superusers in setting and configuration of different system modules.

Be involved in several labs and live equipment tests demand during TOS/GOS (and other system's) implementation and interfaces as a supportive role to LFT operations superusers.

Report to LFT operations superusers issues and results of executed tests, and follow-up solutions.

Involve in the implementation of best practices, actualizing the terminal go-live.

• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Oversaw IT department operations and training.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Created and terminated user's accounts from start to finish in business applications.

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

• Launching work orders for technical site surveys and installations.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Updating trackers, ensuring smooth operation and task delivery, providing technical support, coordinating documents, ensuring task completion according to company standards, managing escalations, closing tickets, and ensuring customer satisfaction.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Created job files for each project and maintained current data in each file.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
• Kept corporate and client information confidential, adhering to data safety measures.
• Established rapport and engaged with stakeholders to build lasting professional relationships.

Perform 1st level support/troubleshooting with client. Liaising with managers to assign engineers to faults for appropriate action.

Handling of clients' queries professionally via mails and phone calls.

Logging of faults and updating of clients' records on a Tracker. Remote troubleshooting of clients' internet link via phone and emails.

Preparing a reconciliation report on a monthly basis.

Proactive monitoring of network nodes.

Ensure circuits are installed and configured accurately, with no effects on the core network or other customer circuits.

Fault and incident management.

Network troubleshooting on services provided to client support staff at remote locations.

Fault escalation management, coordination of site commissioning, activation, and decommissioning.

Follow up on the actions reported and ensure that they come to a timely and successful conclusion.

Ensuring visibility to all VectaStar Network Monitoring System (VNMS), base stations, and customer Premises Equipment (CPE).

Integration of all newly installed clients; mapping of circuit, conducting Iperf test (Link integrity test) on newly installed links.

Monitor the allocated nodes effectively and promptly react to all network-related faults.

Raising the relevant trouble tickets (Enterprise Resource Planning tickets) and assigning them to the appropriate partner for fault resolution; then following up on these tickets for speedy closure.

Network Administration, Routers, and Modem configuration.

Providing round-the-clock troubleshooting, controlling, and resolving of all network and customer complaints.

Ensuring prompt and correct generation of reports (daily, weekly, and monthly) for distribution to the project stakeholders. Managing faults to ensure they are completed within SLA terms with Vodacom.

Liaise with all 2nd line teams and the Field Engineers on a regular basis to ensure all escalations are resolved promptly. Coordinating yearly nationwide preventive maintenance on high-profile sites.

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• Designed and deployed effective IT solutions for increased productivity and streamlined operations.
• Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
• Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
• Provided technical support in both on-site and telephone consultations.
• Identified and corrected system faults to minimize operational system downtime.
• Produced reports on success rates and remedial requirements.
• Managed and monitored installed systems for highest level of availability.

• Scheduled service calls according to customer location and urgency of need.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
• Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
• Checked safety practices and integrity of PPE.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Achieved commendations from clients for exceptional service and dedication, directly contributing to contract renewals and expansions.
• Worked with diverse types of weather and ground conditions.
• Tested systems, noting issues and completing preventive maintenance.