Samantha Graat
La Mata,TO
Summary
Dynamic customer service professional with extensive experience at TUI and major Dutch companies. Skilled in conflict resolution and active listening, I excel in enhancing customer satisfaction and efficiently resolving complaints. Proven ability to manage inquiries across multiple channels, ensuring seamless communication and support. Committed to delivering exceptional service and fostering positive customer relations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
TUI
03.2024 - 10.2024
I handled questions and complaints from guest's all over the world that traveled with us. Rather it was trough e-mail, phone, or the app.
Customer Care
Multiple Companies
01.2000 - 10.2024
I have worked for all the mayor companies in the Netherlands.
Eneco, KPN, Telfort, PostNL and Ziggo for a Employment agency.
I handled all the questions and complaints regarding invoices, orders and problems. I did this via phone, e-mail. chat or app.
Education
MBO - Tourism And Hospitality Management
Zadkine
Rotterdam04-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Product knowledge
- Order processing
- Administrative support
- Live chat support
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
TUI
03.2024 - 10.2024
Customer Care
Multiple Companies
01.2000 - 10.2024
MBO - Tourism And Hospitality Management
Zadkine
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