Salem Kamous

Delivered timely support to B2C and B2B clients, ensuring swift issue resolution and high satisfaction.

Leveraged extensive product knowledge to guide users through onboarding and troubleshooting processes.

Built and managed key account relationships, providing proactive support and personalized insights.

Supported customers in configuring EV charging stations, addressing technical inquiries with clarity.

Collaborated with internal teams to relay user feedback, identify bugs, and enhance products.

Authored and maintained knowledge base articles, empowering customers with self-service tools.

Launched and managed Amazon dropshipping business, overseeing all operational aspects including market research.

Conducted in-depth product and competitor analysis to identify lucrative niches and enhance listings.

Optimized logistics pipelines and automated processes to ensure timely delivery and customer satisfaction.

Provided dedicated customer support for Total Energies fuel cards and toll devices, ensuring timely resolution of service requests through coordination with back-office teams.

Served as liaison between clients and technical department during high-priority situations, dispatching technicians for on-site Electric Vehicle incident resolution.

Translated training documentation from French to English, enhancing accessibility and onboarding effectiveness across teams.

Coached team members to maintain operational efficiency by guiding agents through complex cases and promoting consistent service quality.

Managed end-to-end patient appointment coordination, optimizing scheduling and cancellations for clinical efficiency.

Delivered responsive digital customer service via phone, email, and live chat to support patient inquiries.

Oversaw procurement of essential medical tools and supplies to ensure departmental operational readiness.

Maintained organized patient files and assisted in document management to uphold data accuracy.

• Oversaw packaging, fulfillment, and shipping in high-volume logistics environment.
• Maintained strict inventory controls to ensure data accuracy.
• Ensured safety and regulatory compliance across all warehouse operations.