Salah Kara
Barcelona
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Owner & Measurement for TikTok Ads
TikTok
Barcelona
03.2023 - Current
- Worked closely with clients throughout the entire lifecycle of their TikTok Ads campaigns from onboarding to launch and post-launch optimizations and management.
- Identified areas of opportunity in client accounts through analysis of account metrics such as CTR, CPC, CPA.
- Resolved customer queries by troubleshooting issues related to HTML coding errors or bugs in web applications.
- Investigated discrepancies between expected and actual results.
- Developed reports for senior management summarizing key performance indicators.
Technical Support Representative
Wordline
Barcelona
01.2022 - 12.2022
- Served as first point of contact for incoming technical service calls and emails.
- Orchestrated comprehensive investigations into transaction errors, significantly enhancing client trust and reducing resolution times by 30%
- Proficiently operated platforms like Back office, Salesforce, Tunz, Kibana, and Slack channel to streamline processes and boost productivity
- Successfully guaranteed 100% transaction success rate, fostering client satisfaction and bolstering company's market reputation.
- Troubleshot customer inquiries related to software and hardware issues.
ADMINISTRATIVE ASSISTANT
Park Regency hotel
01.2021 - 12.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Ensured hotel guests had a positive experience by responding to inquiries, resolving complaints and providing assistance.
- Processed invoices from suppliers and contractors in an accurate and timely manner.
- Maintained records of all bookings made at the hotel using software applications.
Education
BACHELOR DEGREE - Business Administration And Management
EU.Business School
05-2020
Skills
- Process Optimization
- Customer Segmentation
- Record Management
- Software Proficiency (Salesforce,Athena,Ads manager,tunz, Kibana, etc)
- Business Administration
- Project Management
- High-energy attitude
- Tech support
- Client Relationship Management
- Risk Management
- HTML
- Javascript
- Social Media
- CSS
- Microsoft Excel
- Oral and written communications
- Problem-solving abilities
- Payment Processing
- Campaign Implementation
Websites
Skills Additional
- Using computer languages: HTML & CSS
- Own and drive query resolution through collaboration with in-house product operations & Eng. groups to resolve all types of generics, technical, or product queries.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customer
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Certification
- Technical support
- Customer service representative
Timeline
Product Owner & Measurement for TikTok Ads
TikTok
03.2023 - Current
Technical Support Representative
Wordline
01.2022 - 12.2022
ADMINISTRATIVE ASSISTANT
Park Regency hotel
01.2021 - 12.2021
BACHELOR DEGREE - Business Administration And Management
EU.Business School
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