Sabrina Tenorio
El Puerto De Santa María,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Over Under Sports Book Lounge
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Barista Trainer
Coffee Slut
07.2021 - 10.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Barista
Hava Java
11.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Fitness Attendant
Synergy Studios
05.2019 - 10.2020
- Worked independently and as member of cohesive team to support individual needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Led and supported staff meetings according to team and organization needs.
Education
Bachelor of Arts - HUMANITIES
UNIVERSITY OF MARYLAND, GLOBAL CAMPUS
ONLINE12.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Over Under Sports Book Lounge
06.2023 - 10.2023
Barista Trainer
Coffee Slut
07.2021 - 10.2022
Barista
Hava Java
11.2020 - 07.2021
Fitness Attendant
Synergy Studios
05.2019 - 10.2020
Bachelor of Arts - HUMANITIES
UNIVERSITY OF MARYLAND, GLOBAL CAMPUS
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