SABRINA R. NEGRON
Bellmore
Summary
Customer service and hospitality professional currently pursuing a Master's in FinTech & Business Analytics, combining service excellence with structured, detail-oriented operations. Experienced in fast-paced guest environments, conflict resolution, and handling sensitive information with professionalism. Strong communication skills, multicultural awareness, and passion for delivering safe, welcoming travel experiences. High adaptability, empathy, and ability to remain calm under pressure.
Overview
2
2
years of professional experience
Work History
Marketing Team
FIU Athletics Department
Miami
08.2024 - 12.2024
- Assisted with high-volume event coordination and public engagement to elevate guest experience.
- Supported operational logistics for promotional and community events.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Orientation Leader
Florida International University
Miami
01.2023 - 12.2024
- Served as primary contact for 500+ students and families per session, providing guidance during stressful transitions.
- Led tours, information sessions, and group communications with clarity and patience.
- Collaborated with departments to ensure smooth operations and policy compliance.
Marketing Assistant
FIU Homecoming Council
Miami
03.2024 - 10.2024
- Created engaging content for newsletters and email marketing initiatives.
- Collaborated with team members to brainstorm creative marketing strategies.
- Assisted with the development and implementation of marketing campaigns.
Hostess
Cebada Rooftop
Miami
08.2023 - 01.2024
- Greeted guests, managed waitlists, and resolved seating concerns to ensure smooth service flow.
- Managed reservation system to optimize seating arrangements during peak hours.
- Coordinated with servers and kitchen staff for smooth dining service flow.
Phi Mu Athletic Chair
Theta Gamma Phi Mu
Miami
01.2023 - 01.2024
- Coordinated events to promote member engagement and community outreach.
- Oversaw committee operations to ensure effective task completion and collaboration.
- Managed budgets for events, ensuring resource allocation aligns with organizational priorities.
Server
Fogo de Chão
Miami
02.2023 - 06.2023
- Delivered premium guest experience in a fast-paced environment serving 1000+ weekly guests.
- Handled customer inquiries and resolved concerns promptly to maintain satisfaction.
- Managed up to 8 tables during peak hours with accuracy and attention to detail.
Education
Master's - FinTech & Business Analytics
EADA Business School
Barcelona, Spain07.2026
Bachelor of Marketing - Business Analytics
Florida International University
Miami, FL08.2025
Skills
- Passenger Experience
- Data analysis
- Marketing strategy
- Event coordination
- Guest Services
- Conflict Resolution
- Safety Awareness
- High-Pressure Environments
- Cultural Sensitivity
- Communication
- Time Management
- Team Collaboration
- Cash & Payment Handling
Websites
Additional Information
Open to relocation, Valid U.S. Passport, Authorized to work in the U.S., Multicultural experience (U.S. & Spain)
Personal Information
- Relocation: Open to Relocation
- Passport Number: Valid Passport
- Work Permit: Authorized to work in the U.S.
Languages
English
Native
Native
Spanish
Intermediate (B1)
B1
Timeline
Marketing Team
FIU Athletics Department
08.2024 - 12.2024
Marketing Assistant
FIU Homecoming Council
03.2024 - 10.2024
Hostess
Cebada Rooftop
08.2023 - 01.2024
Server
Fogo de Chão
02.2023 - 06.2023
Phi Mu Athletic Chair
Theta Gamma Phi Mu
01.2023 - 01.2024
Orientation Leader
Florida International University
01.2023 - 12.2024
Master's - FinTech & Business Analytics
EADA Business School
Bachelor of Marketing - Business Analytics
Florida International University