Ryan Caravella
East Brunswick
Summary
Results-driven Network Engineer with 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
10
10
years of professional experience
Work History
Network Engineer/Technical Account Manager
Ocean Computer Group
08.2021 - Current
- Responsible for installing virtualization technologies, installing server and SAN technologies, offering pre-sales and post sales assistance, training and supporting clients and their networks.
- Configures the equipment and software to meet client business needs, trains the customer on the solution, and documents the solution for ongoing support.
- Function as part of or lead an implementation team on larger projects, or individually provides the services on support visits or smaller projects.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Installing, supporting and maintaining new server hardware and software infrastructure
- Suggesting and providing IT solutions to business and management problems for clients
- Analyzing and resolving faults, ranging from a major system crash to an intermittent issues
- Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet
- Providing training and technical support for users with varying levels of IT knowledge and competence
- Working closely with customer staff and collaborating with other IT staff
- Planning and implementing future IT developments and undertaking project work
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created VPN infrastructure and allowed for secure remote connections.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
Support Engineer
Team Logic IT
07.2020 - 08.2021
- Manage, administer, troubleshoot and secure 35+ client networks (Firewall, Switches, DC, file/print, database and application server)
- Manage help desk for all clients
- Manage and monitor client's Sophos firewalls, Cloud services, SystemWatch and Security
- End-user support remote and onsite
- M365 management for 200 users
- Install, upgrade and configure new hardware for clients
- Evaluate and recommend technology options as required
- Install IP phone systems
- Plan and visit customer sites
- Provide Customer Service and Support.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Support Technician/Divisional IT Manager
ARC Document Solutions
05.2014 - 06.2020
- Managed local IT staff and mentored junior team members
- Provided IT support for clients and 178 offices worldwide
- Supported and maintained 40 servers at multiple client sites
- Installed software and modified/repaired hardware
- Resolved and executed troubleshooting of complex technical issues
- Responded to technical support needs of customers
- Evaluated and responded to incoming calls for technical support assistance
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solved technical issues with a variety of diagnostic tools
- Resolved problems with malfunctioning products
- Conducted research to address customer concerns
- Followed up with customers to ensure customer satisfaction
- Exceeded company standards for SLA's
- Installed and configured Firewall, LAN and WAP equipment
- Managed and maintained VMware servers
- Configured and installed VOIP phones
- Imaged company hardware assets
- Performed company data backup and archival to ensure data integrity.
Education
Associate of Applied Science - Computer Networking
Brookdale Community College
Lincroft, NJ01.2011
Skills
- Microsoft M365
- VOIP Phone
- Sophos, Sonicwall, Cisco and Fortinet Firewall
- VMWARE 6, 7, 8
- HYPER-V
- Active Directory
- Windows server management
- AV/EDR Software management
- NAS
- Network Security
- Datto, Barracuda, Veeam, Wasabi Backup
- Performance Improvement
- Risk Assessment
- Access Control
- Technical Troubleshooting
- Strong Troubleshooting Skills
- Wireless Networks Troubleshooting
Timeline
Network Engineer/Technical Account Manager
Ocean Computer Group
08.2021 - Current
Support Engineer
Team Logic IT
07.2020 - 08.2021
IT Support Technician/Divisional IT Manager
ARC Document Solutions
05.2014 - 06.2020
Associate of Applied Science - Computer Networking
Brookdale Community College
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