RUBIA VILAS BOAS LEITE

• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Established updates and documenting all activities for new accounts into systems inaccurate (such as Net Suite and Asana) and timely manner in order to ensure CRM strategy works well for every aspect of business.
• Onboarding: Executing administrative meetings and events to educate and guide customers on TLC products and services and its benefits to support customer
• Provided program and project status reports to project team and client

• Managed EU/261 (Europe flight compensation regulation), Personal Injury and Personal Reduced Mobility complaints dealing with various areas such as airline operations, base managers, airport handling agents, engineering, ground operations and Accounts Department for investigation and documentation for each case

Achievements

• Helped with onboarding and training up to 30 new hires in Ryanair offices in Madrid in all pre court process.

• Responsible of processing orders (SAP) and requests in alignment company procedures and propose improvements to procedures
• Provided timely and accurate information to incoming customer order status and product knowledge requests
• Stayed abreast with products, customers, processes and suppliers

• Performed all customer interactions documented using Sales Force to capture data in processing system.
• Offered effectual support to revenue manager on group quotations in order to maximize occupancy of cruise through assistance in maintaining accurate inventory control of rooms

• Responsible for all purchase, import and export deliveries with consideration of deadlines and quality including the responsibility of cost awareness and budgeting.
• Coordinating agreement with other internal parties (such with the Employees Warehouse, Maintenance and Operations) concerning shipment dates, packing instructions and general shipment information
• Organizing transport for consignments by sea, air, and road haulage in national and international (e.g. service technicians, agents and so on) as well as case of possible customs problems.
• Improving skills and knowledge in technical field.

Achievement

• Created an automated method for property tracking as a result accuracy and accountability were increased by 35%.

• Observed strict compliance with process of stock, trucking and seller companies, as well as broker in handling international negotiation of importation.
• Utilized MXP system in managing severe stock in accordance with commercial procedure, incoming shipments and buying control.
• Organized all stages and steps of sending finished product to customer.

• Held responsibility in creating documents for shipment claims submissions, receiving all imported goods, inspecting product condition and quantity, coordinating and monitoring all shipping data and sending email to suppliers, carriers and customers for shipping updates

Achievement

• Coordinated domestic and international shipping and import/export training
• Led teams in developing effective stocking and inventory-management systems to minimize loss and maximize performance

Warehouse Operative I Purchasing officer: June 2007 to June 2008

• Responsible for controlling stock between warehouses and also liaising with other warehouse teams to resolve any queries or issues
• Provided replacement stock to fulfill demand required for Canadian customers
• Quality Control of processed stock: analysing what is needed x what it is on stock

Order Management: June 2006 to June 2007

• Raising purchase orders with suppliers and maintaining stock levels in accordance with lead times and customer demands
• Responsible for ordering and delivery arrangements of those orders
• Identifying & resolving supply chain issues, to improve quality, deliveries and reduce costs as well as proactively communicate any delays with customers’ orders at the earliest possible point.

Achievement

• Provide exceptional customer service by maintaining rate of 95%+ average on time delivery.
• Promoted to Material Analyst
• Being focus point person of SAP system transaction from IBM´s to Lenovo´s inventory

• Delivered comprehensive bid proposals for variety of requests and gained client approval on costs.