Roy Collins
Barcelona
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative B
Simco Electronics
11.2021 - 02.2025
- Assisted customers with product inquiries, ensuring accurate information was provided for informed decision-making.
- Resolved service issues by actively listening to customer concerns and offering effective solutions.
- Utilized CRM systems to track customer interactions and streamline service processes for efficiency.
- Collaborated with team members to enhance service quality and improve customer satisfaction ratings.
- Educated customers on product features and benefits, fostering a better understanding of services offered.
- Provided personalized service by recognizing repeat customers and their preferences.
Shipping and Receiving Clerk
Simco Electronics
06.2018 - 11.2021
- Coordinated shipments by scheduling pickups and deliveries based on inventory levels and customer needs.
- Maintained accurate inventory records through regular cycle counts and reconciliations.
- Executed quality control checks on incoming and outgoing shipments to ensure compliance with specifications.
- Processed receiving documentation for all incoming materials, ensuring proper tracking and storage.
- Trained new staff on shipping and receiving protocols to enhance team efficiency.
- Collaborated with team members to streamline shipping processes and reduce turnaround times.
Material Handler
VWR International
10.2010 - 06.2018
- Operated warehouse equipment to facilitate efficient material handling and support daily operations.
- Executed accurate inventory counts to maintain stock levels and minimize discrepancies.
- Sorted and labeled products for streamlined retrieval and enhanced warehouse organization.
- Assisted in training new employees on safety protocols and material handling procedures.
Education
No Degree - Business Economics
Northern Illinois University
DeKalb, IL. USACertificate -
Lean Six Sigma
Online 10.2019
Timeline
Customer Service Representative B
Simco Electronics
11.2021 - 02.2025
Shipping and Receiving Clerk
Simco Electronics
06.2018 - 11.2021
Material Handler
VWR International
10.2010 - 06.2018
No Degree - Business Economics
Northern Illinois University
Certificate -
Lean Six Sigma