Roxana Saldaña
Barcelona
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
16
16
years of professional experience
Work History
Customer Service Lead
Global Exchange Group
Barcelna, Barcelona
2024.05 - Current
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Front Desk Manager
Tyros Holding Group
05.2018 - 04.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Traffic Coordinator
Suite Drive SL.
04.2017 - 02.2018
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Routed traffic around clear sites for customer and driver safety.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
- Displayed very good communication and customer service skills.
- Organize daily drivers schedules.
Administrative Officer
Global Lean SL.
03.2016 - 03.2017
- Created, prepared, and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Assistant Operations Manager
Andina Technolgy Partners S.A
01.2009 - 08.2015
- Coordinated with General Manager in different operational issues and promotional activities.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated monthly performance reports to track and analyze shipping trends.
Education
Master of Science - SAP Consultant (SD) Logistics Dep
Cloud Formación
Madrid, Spain09-2023
Master of Science - SAP Consultant (MM) Logistics Department
Cloud Formación
Madrid11.2022
Bachelor of Science - Business Administration
Universidad De San Martin De Porres
Lima, Perú12.2006
Skills
- Customer Service
- Inventory Oversight
- System Updates
- Documentation and Reporting
- Administrative Support
- Process Improvement
- Conference and Meeting Planning
- Quality Assurance
Languages
English
Advanced
C1
German
Elementary
A2
Timeline
Customer Service Lead
Global Exchange Group
2024.05 - Current
Front Desk Manager
Tyros Holding Group
05.2018 - 04.2023
Traffic Coordinator
Suite Drive SL.
04.2017 - 02.2018
Administrative Officer
Global Lean SL.
03.2016 - 03.2017
Assistant Operations Manager
Andina Technolgy Partners S.A
01.2009 - 08.2015
Master of Science - SAP Consultant (SD) Logistics Dep
Cloud Formación
Master of Science - SAP Consultant (MM) Logistics Department
Cloud Formación
Bachelor of Science - Business Administration
Universidad De San Martin De Porres
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