Roxana Saldaña
Barcelona
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Tyros Holding Group
05.2018 - 04.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Traffic Coordinator
Suite Drive SL.
04.2017 - 02.2018
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Routed traffic around clear sites for customer and driver safety.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
- Displayed very good communication and customer service skills.
- Organize daily drivers schedules.
Administrative Officer
Global Lean SL.
03.2016 - 03.2017
- Created, prepared, and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Completed daily logs for management review.
Education
Master Of Advanced Study - Warehouse Management
Cloud Formación
Madrid, Spain04.2024
Master Of Advanced Study - SAP Consultant in Logistics Dep.
Cloud Formación
Madrid, Spain2023
Business Administration - Business Administration
Universidad De San Martin De Porres
Lima, Perú12.2006
Skills
- Customer Service
- Inventory Oversight
- System Updates
- Documentation and Reporting
- Administrative Support
- Process Improvement
- Conference and Meeting Planning
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Front Desk Manager
Tyros Holding Group
05.2018 - 04.2023
Traffic Coordinator
Suite Drive SL.
04.2017 - 02.2018
Administrative Officer
Global Lean SL.
03.2016 - 03.2017
Master Of Advanced Study - Warehouse Management
Cloud Formación
Master Of Advanced Study - SAP Consultant in Logistics Dep.
Cloud Formación
Business Administration - Business Administration
Universidad De San Martin De Porres
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