TRUONG THI KIM PHUONG
Alcobendas,M
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Housekeeping Coordinator
St.Regis Osaka
08.2022 - 07.2023
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
Service Greeter
Swissotel Nankai Osaka
09.2019 - 04.2022
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
- Fielded customer complaints and notified managers.
- Recommended products and services to customers based on personalized needs.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
DIPLOMA IN BUSINESS ADMINITRATION
ERC Institute
Singapore 10.2015
No Degree - Japanese Language
FUKUOKA INTERNATIONAL ACADEMY
Fukuoka Japan03.2017
COLLEGE - INTERNATIONAL HOTEL COURSE
OSAKA YMCA INTERNATIONAL COLLEGE
Osaka Japan03.2019
No Degree - Spanish Language
ENFOREX
Madrid, SpainSkills
- Cleaning and sanitation
- Customer service-focused
- Training and mentoring
- Quality improvements
- Staff Training and Development
- Problem-Solving
Timeline
Housekeeping Coordinator
St.Regis Osaka
08.2022 - 07.2023
Service Greeter
Swissotel Nankai Osaka
09.2019 - 04.2022
DIPLOMA IN BUSINESS ADMINITRATION
ERC Institute
No Degree - Japanese Language
FUKUOKA INTERNATIONAL ACADEMY
COLLEGE - INTERNATIONAL HOTEL COURSE
OSAKA YMCA INTERNATIONAL COLLEGE
No Degree - Spanish Language
ENFOREX
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