Rose Ngicho
Logrono
Summary
Proactive and results-driven After Sales Representative with a proven track record in maintaining a "Best in Class" after-sales Capital Equipment organization. Adept at implementing solutions to enhance customer experience, satisfaction, and loyalty. As a liaison between commercial, warehouse, and field service functions, I excel in managing administrative aspects of hardware field deployment while serving as a reliable contact person. Proficient in SFDC, asset management systems, and various tools for quotations, invoicing, and logistics coordination. Skilled in contract management, service price list preparation, and meticulous documentation. Strong collaborator with cross-functional departments, ensuring a high service level and timely resolution of customer requests. My technical expertise, combined with effective communication and problem-solving skills, makes me an asset in delivering exceptional after-sales support for Capital Equipment
Overview
6
6
years of professional experience
Work History
After Sales Representative
AAR Health Care
01.2022 - 08.2023
- Played a pivotal role in ensuring the establishment and maintenance of a 'Best in Class' after-sales Capital Equipment organization
- Developed, enhanced, and sustained customer experience, satisfaction, and loyalty
- Managed administrative aspects related to hardware field deployment.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented sales strategies to increase profits.
After Sales Representative
Bodegas Bhillar
01.2020 - 01.2023
- Acted as the main point of contact for customers, addressed inquiries related to maintenance and repair of Capital Equipment products
- Efficiently managed case documentation, generated quotations and invoices, supported equipment deployment, managed contracts, prepared service price lists, coordinated logistics, processed complaints, provided documentation, collaborated with other departments, and coordinated customer visits.
Project Manager
Alternative Agency
02.2019 - 03.2020
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Administrative Assistant
Millimani Law Courts
01.2019 - 12.2019
- Interned at the State Law Office, rotated through six divisions, engaged in drafting legal opinions and submissions, accompanied State Counsels to Court, drafted legal documents, and conducted case merit assessments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
Student Leader
Strathmore University
01.2018 - 01.2019
- Led and coordinated initiatives to promote student engagement, collaborated with diverse teams to organize events, advocated for student interests, developed and implemented communication strategies, facilitated workshops and training sessions.
Education
MASTERS IN DIGITAL MARKETING AND BUSINESS TRANSFORMATION -
Rome Business School
Rome, Italy12.2024
DIPLOMA IN BUSINESS MANAGEMENT -
Strathmore University
Nairobi, Kenya12.2022
BACHELORS DEGREE IN COMMUNICATION -
Strathmore University
Nairobi, Kenya12.2021
Skills
- Database Management
- Quotation and Invoicing Software
- Service Price List Management
- Google Analytics
- Logistics Coordination
- Customer-Oriented Service Experience
- CRM Systems (eg, Salesforce)
- Office Automation Tools
- Training and Operational Readiness
- Sales Force, MD S&R, ECM and Excel Asset Management Systems
- Documentation Systems
- Technical Understanding of Capital Equipment
- Sales Force Dot Com (SFDC)
- Data Visualization
- Critical Thinking
- Presentation Skills
- Expertise in Public Speaking
- Excellent Communication
- Public Speaking
- Decision Making
- Project Management
- Strategic Planning
- Process Improvement
- Digital marketing tools
- Lead Prospecting
Accomplishments
- VOLUNTEER - KENYA RED CROSS 2018
- PROFESSIONAL VOLUNTEER - WORLD ATHLETICS CONTINENTAL TOUR (KIPKEINO CLASSIC) 2021
- STUDENT LEADER STRATHMORE UNIVERSITY 2019
References
- Ayan Keynan, Engineering manager, Safaricom Kenya, 254-99619965, ayanadankeynan@gmail.com
- Millicent Agutu, Jonsons Netherlands, Mentor, 31-639489672, Millicent@knctbc.org
- Elizabeth Odongo, Faculty Manager, Strathmore University, 254-708947468, eodongo@strathmore.edu
Projects
ELIMISHA STRATIZENS PROJECT CAMPAIN 2019, Donation drive of Funds for needy students | Marketing the in initiative | https://strathmore.edu
Languages
Spanish
Intermediate (B1)
Dutch
Beginner (A1)
Danish
Elementary (A2)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
After Sales Representative
AAR Health Care
01.2022 - 08.2023
After Sales Representative
Bodegas Bhillar
01.2020 - 01.2023
Project Manager
Alternative Agency
02.2019 - 03.2020
Administrative Assistant
Millimani Law Courts
01.2019 - 12.2019
Student Leader
Strathmore University
01.2018 - 01.2019
MASTERS IN DIGITAL MARKETING AND BUSINESS TRANSFORMATION -
Rome Business School
DIPLOMA IN BUSINESS MANAGEMENT -
Strathmore University
BACHELORS DEGREE IN COMMUNICATION -
Strathmore University
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