Rose Boyle
Madrid
Summary
An ambitious and hard-working professional, with strong communication skills and a dedication to optimize business processes and client experiences.
A resourceful and a detail-orientated team player, who is seeking a new challenge with a company that is striving to change the industry, and who's values resonate with their own.
Overview
4
4
years of professional experience
Work History
Project Manager
Anteriad
05.2022 - Current
- Successfully managed 21 independent projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects, including launch and closing stages of both short and long-term campaigns.
- Met project deadlines without sacrificing quality, whilst overseeing budget control.
- Established effective communication amongst team members and external stakeholders for enhanced collaboration and successful project completion.
Business Development Representative
Anteriad
11.2021 - 04.2022
- Increased potential customer base of clients by locating and identifying potential prospects while initiating strategic outreach.
- Consistently met or exceeded sales targets, and internal KPIs, contributing significantly to team's success and personal career growth.
- Maintained extensive knowledge of client products and services to provide top-notch expertise to prospects.
- Expanded business opportunities through effective network and relationship development.
Business Operations Coordinator
Optum
01.2021 - 10.2021
- Enhanced team productivity by optimizing resource allocation and facilitated process improvements by gathering trend, reporting on insights and recommending actionable solutions.
- Ensured quality assurance standards were adhered to, while meeting daily targets.
- Led internal training sessions to improve overall team efficiency and knowledge of company procedures while sharing best practices.
Customer Service & Financial Trade Representative
PGIM Investments
12.2019 - 12.2020
- Guided clients when accessing their Retirement and Mutual Fund Accounts, ensuring necessary authentication standards were adhered to.
- Supported clients and beneficiaries with general account enquirers, online access and account maintenance.
- Inputted and processed financial transfers and transactions across mutual funds and mutual fund accounts, adhering to state specific regulations and requirements.
- Exceeded company targets concerning call volume, average talk time and conversation quality.
Education
English And Spanish Literature
University of College Galway
Galway IrelandSkills
- Project Management
- Project planning and development
- Conflict Management
- Client Relations & Customer Satisfaction
- Stakeholder Communications
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Risk Management
- Upselling & Cross Selling Skills
- Ability to identify Buying Signs
Timeline
Project Manager
Anteriad
05.2022 - Current
Business Development Representative
Anteriad
11.2021 - 04.2022
Business Operations Coordinator
Optum
01.2021 - 10.2021
Customer Service & Financial Trade Representative
PGIM Investments
12.2019 - 12.2020
English And Spanish Literature
University of College Galway
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