Rosana Zhang
Madrid
Summary
Detailed Accounting Assistant with [3] years of hands-on experience assisting with handling various accounting duties and procedures. Well-educated in reconciliation, bookkeeping and revenue recognition. Innovative collaborator focused on adding value through measurable outcomes.
Overview
7
7
years of professional experience
Work History
Accounting Assistant
RESTAER BUSINESS S.L
02.2021 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
Insurance Agent
PARTNET LOGISTICO S.L
09.2019 - 02.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
Customer Success Specialist
DARWINEX SL
08.2017 - 09.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided technical assistance via phone, email, or chat support systems when needed.
- Maintained detailed records of customer interactions within CRM system.
Education
BBA - Economics
University Autonomous of Madrid
MADRID09-2016
BBA - International Relations
UOC
MADRIDSkills
- Account Reconciliation
- Month-end documentation
- Administrative Support
- Invoice Verification
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Proficient (C2)
C2
Timeline
Accounting Assistant
RESTAER BUSINESS S.L
02.2021 - Current
Insurance Agent
PARTNET LOGISTICO S.L
09.2019 - 02.2021
Customer Success Specialist
DARWINEX SL
08.2017 - 09.2019
BBA - Economics
University Autonomous of Madrid
BBA - International Relations
UOC
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