Rosana Narni Mancinelli Ruiz
Málaga
Summary
Microsoft office, French native level and english C1
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Owner And Cook
10.2017 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Car Rental Agent
Hertz
08.2015 - 09.2017
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
International Sales Manager
Vive Sogesport
05.2013 - 07.2016
- Improved sales techniques and made sales pitches to 350 potential clients per quarter.
- Developed relationships with clients and potential clients to improve business growth.
- Traveled from to Málaga to UK, france an Belgium reach customers in international markets.
- Retained 95% of clients and brought in 1500 new clients resulting in increased revenue and improved customer satisfaction scores.
Ground Handling Agent
Air Europa
05.1995 - 11.2012
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Transferred luggage from aircraft to collection areas safely using special equipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
Education
High School Diploma -
Maravillas
Benalmádena Málaga06.1992
Skills
- Staff Management
- Customer Engagement
- Recruitment
- Menu Development
- Schedule Coordination
- Operations Management
Languages
English
Advanced (C1)
Timeline
Restaurant Manager
Owner And Cook
10.2017 - 09.2023
Car Rental Agent
Hertz
08.2015 - 09.2017
International Sales Manager
Vive Sogesport
05.2013 - 07.2016
Ground Handling Agent
Air Europa
05.1995 - 11.2012
High School Diploma -
Maravillas
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