Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
Rosana Narni Mancinelli Ruiz

Rosana Narni Mancinelli Ruiz

Málaga

Summary

Microsoft office, French native level and english C1

Overview

28
28
years of professional experience

Work History

Restaurant Manager

Owner And Cook
10.2017 - 09.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Car Rental Agent

Hertz
08.2015 - 09.2017
  • Managed multiple tasks in high-volume environment.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

International Sales Manager

Vive Sogesport
05.2013 - 07.2016
  • Improved sales techniques and made sales pitches to 350 potential clients per quarter.
  • Developed relationships with clients and potential clients to improve business growth.
  • Traveled from to Málaga to UK, france an Belgium reach customers in international markets.
  • Retained 95% of clients and brought in 1500 new clients resulting in increased revenue and improved customer satisfaction scores.

Ground Handling Agent

Air Europa
05.1995 - 11.2012
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Transferred luggage from aircraft to collection areas safely using special equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.

Education

High School Diploma -

Maravillas
Benalmádena Málaga
06.1992

Skills

  • Staff Management
  • Customer Engagement
  • Recruitment
  • Menu Development
  • Schedule Coordination
  • Operations Management

Languages

English
Advanced (C1)

Timeline

Restaurant Manager

Owner And Cook
10.2017 - 09.2023

Car Rental Agent

Hertz
08.2015 - 09.2017

International Sales Manager

Vive Sogesport
05.2013 - 07.2016

Ground Handling Agent

Air Europa
05.1995 - 11.2012

High School Diploma -

Maravillas

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Rosana Narni Mancinelli Ruiz