Rosalie Derksen

Researched suitable jobs for people who dropped out of work due to an illness or long-term medical condition. I also assisted non-Dutch clients to learn the Dutch language and I handled the administrative processing of customer relationship management (CRM)

TKB is a debt collection management firm. Over a 6-month project, I was responsible for negotiating payment agreements with individuals who had outstanding invoices for the Dutch Automobile Association (ANWB) for a project lasting 6 months. I utilized the company’s collection system to log and track calls, and I efficiently managed and responded to incoming calls and emails, ensuring a high standard of service and timely resolution of inquiries.

I provided online tutoring in English to high school students alongside my studies. Conducting lessons via Zoom, I developed personalized teaching materials and created tailored lesson plans to meet the specific needs of each student, to optimize an effective learning experience.

In my second year at Vrije Universiteit Amsterdam, I worked as a Student Assistant in the Department of Public Administration and Political Science. I was responsible for designing online course pages and supporting the lecturer by managing emails and updating course materials if needed.

In my first year at Vrije Universiteit Amsterdam, I joined the Media Committee of the faculty association EOS. My responsibilities included promoting committees on social media, editing videos, taking meeting minutes, and writing blogs for the website.

I supported administrative tasks including finalizing intake reports of new clients and updating client portfolio's