Rosa Pepler
Barcelona
Overview
15
15
years of professional experience
Work History
Call Canter Agent
TH customer Experience
Barcelona, Spain
08.2023 - 04.2026
- answering credit card account questions
- providing details about available credit
- increase credit card limit
- block credit cards
- providing information about credit cards extras like insurance, finding the right credit card
- updating customers account data
CLIENT ADVISOR
Louis Vuitton
Brussels, Belgium
10.2021 - 05.2023
- Client service and sales in office (E-Commerce)
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts. Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policy and security practices.
- Made outbound calls to obtain account information.
SALES AND CUSTOMER SERVICE CONSULTANT
Wayfair
Karlsruhe Remote Position, Germany
09.2020 - 09.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effective diffused tense situations.
Cashier and Sales Assistant
Karstadt
Karlsruhe, Germany
07.2019 - 10.2019
- Accepted cash and credit card payments, receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
SALES CONSULTANT
Breuninger
Stuttgart, Germany
10.2018 - 07.2019
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client.
CHRISTMAS SALES ASSISTANT
Pandora
Baden Baden, Germany
11.2017 - 01.2018
- Greeted customers to determine wants or needs.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Selling jewelry
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
OFFICE ASSISTANT
Michelin Tyres
Karlsruhe, Germany
03.2011 - 03.2014
- Organized complex documents using office technology and software applications.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Bachelor of Business Administration - Bachelor of Business Administration
Amrita Vishwa Vidyapeetham
online01-2024
A-Levels - Economic High School
Friedrich List School
Karlsruhe01-2009
NVQ Level 4 - European Secretary
Merkur Akademie
Karlsruhe01-2009
Skills
★★★★★ Cash Handling
★★★★★ Salesforcecom
★★★☆☆ Microsoft Office
★★★★☆ Billing
★★★★★ Communications
★★★★★ E-Commerce
★★★★☆ Office Assistant
★★★★★ Customer Support
★★★★★ Customer Service
★★★★★ Sales
★★★★★ Data Entry
★★☆☆☆ Business Administration
★★★★★ Upselling
★★★★★ Closing (Sales)
★★★★★ Critical Thinking
★★★★★ Active Listening
★★★★★ Cross-selling
Languages
English
Proficient
C2
German
Proficient
C2
Russian
Proficient
C2
Spanish
Upper Intermediate
B2
French
Upper Intermediate
B2
Hobbies and interests
- Music and Arts
Timeline
Call Canter Agent
TH customer Experience
08.2023 - 04.2026
CLIENT ADVISOR
Louis Vuitton
10.2021 - 05.2023
SALES AND CUSTOMER SERVICE CONSULTANT
Wayfair
09.2020 - 09.2021
Cashier and Sales Assistant
Karstadt
07.2019 - 10.2019
SALES CONSULTANT
Breuninger
10.2018 - 07.2019
CHRISTMAS SALES ASSISTANT
Pandora
11.2017 - 01.2018
OFFICE ASSISTANT
Michelin Tyres
03.2011 - 03.2014
Bachelor of Business Administration - Bachelor of Business Administration
Amrita Vishwa Vidyapeetham
A-Levels - Economic High School
Friedrich List School
NVQ Level 4 - European Secretary
Merkur Akademie