RONNEL MATHEW
IT ENGINEER
Viladecans
Summary
Dynamic IT engineer with expertise in global IT support, content development, and robotics education. Proficient in BMS technologies, IoT platforms, and data analytics for system optimization and seamless operations. Adept at project management, stakeholder collaboration, and implementing strategies to enhance efficiency and customer experience. Passionate about driving innovation, continuous improvement, and knowledge sharing in fast-paced, global environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Global IT Support
Telavox
Barcelona
04.2023 - 12.2024
- Ensured optimal technology experiences for users worldwide by providing timely and effective technical support.
- Skilled in troubleshooting complex IT issues, collaborating with global teams, and communicating effectively with diverse users.
- Resolved 95% of technical support tickets within SLA, improving customer satisfaction by 30%.
- Served as the primary point of contact for customers via phone and email.
Robotics Teacher
Smart School
Lleida
09.2020 - 06.2022
- Successfully engaged students in hands-on robotics learning using Lego Education, sparking their curiosity and building a strong foundation in STEM concepts.
- Guided students of 20 different institutions in designing, building, and programming robots, fostering creativity, problem-solving, and teamwork skills.
- Created a supportive and inclusive learning environment that encouraged experimentation and a growth mindset.
Content Development Editor
Packt Publishing
Mumbai
07.2018 - 12.2019
- Proven track record in the technical publishing industry, collaborating with 20+ high-profile authors to develop, proofread and publish 50+ technical books and content.
- Supervised the entire book development process, ensuring 100% adherence to project timelines.
- Proficient in content editing, plagiarism detection, and maintaining editorial standards for authoritative technical books.
Education
Certification Course - Oracle 10 G
SEED Technology
Mumbai 07.2017 - 12.2017
Bachelor of Engineering - Information Technology
University of Mumbai
Mumbai 05.2012 - 05.2017
Skills
- Troubleshooting
- Network Security
- Cloud Computing
- Project Management
- Technical Support
- Microsoft Office 365
- Power BI
- Meridix
- AWS
- Salesforce
- JIRA
Team work
MS office
Personal Information
Date of Birth: 05/14/94
Timeline
Global IT Support
Telavox
04.2023 - 12.2024
Robotics Teacher
Smart School
09.2020 - 06.2022
Content Development Editor
Packt Publishing
07.2018 - 12.2019
Certification Course - Oracle 10 G
SEED Technology
07.2017 - 12.2017
Bachelor of Engineering - Information Technology
University of Mumbai
05.2012 - 05.2017
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