Ronke Joy Osagie

Committed to providing exceptional customer service and proactive assistance in order to surpass expectations. Focused on ensuring positive experiences by exploring effective solutions and proven customer service methods to meet customer needs.

I'm committed to pursuits that advance my career and personal growth.

I have improved my communication skills by enhancing my public speaking abilities and expanding my knowledge of how products affect customers through a variety of team presentations, including educating more than 25 staff on new product features.

Another important commitment of mine is volunteering, which enables me to give back while enhancing my empathy and teamwork abilities and reinforcing the value of community support.

I apply the knowledge I gain from reading a lot about management, leadership, and communication to my profession because it enhances my understanding of human behavior.

In conclusion, traveling have expanded my horizons by teaching me to value cultural variety and tackle problems with an open mind, two qualities that are extremely valuable in any position.

Canva Pro for daily work, Escuela de Empresa

• Customer Complaint Management: In charge of responding appropriately to customer account questions, resolving product and services issues.
• Customer Follow-up: Conducted purchase follow-up to make sure customers were happy with the company's goods and services.
• Product Awareness Campaign: Encouraged customers to upgrade their existing product plans.
• Worked with a team of 8 in the development of an intuitive educational platform.
• Resolved onboarding issues which led to a streamlined Customer Onboarding Process.
• Achieved intuitive platform through effectively helping with identifying bugs.
• Significant reduction in customer complaint resolution time by streamlining internal communication procedures.