Romina Gutiérrez Giani
Madrid
Summary
Hard-working and highly motivated employee with desire to take on new challenges in a career transition. Adept at working effectively unsupervised and quickly mastering new tasks. Hands-on experience working with SAP Suite and a master's degree in SAP FI&CO. I am actively seeking opportunities to enhance my skills and launch a career while simultaneously achieving the company's objectives. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management expertise.
Travel and change of residence are possible.
Overview
12
12
years of professional experience
Work History
BQ Task Force
NH Headquarters
11.2023 - Current
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Handled cases of partial payments and residual items in receivable accounts.
- Managed refund requests through accounts payable.
- Access to an international global hotel network to amend invoices and solve disparities.
Front Desk Receptionist
Nh Madrid Balboa
Madrid
04.2022 - 10.2023
- Responsible for check-in and check-out processes.
- Handled payment processing.
- Dealt with complaints and solve problems that may arise.
- Checked arrivals, billing discrepancies, and commissions.
Desk Manager
NH Collection Amsterdam Flower Market
Amsterdam
08.2021 - 04.2022
- Supervised front desk operations.
- Managed customer complaints and rectified issues.
- Mentored new staff on correct procedures.
- In charge of the Admin department, solving DWP discrepancies, and charge-back cases.
- Check commission in Onyx.
- Administration tasks, EOD reports, daily guest and virtual rooms.
Hotel Receptionist
Nh Collection Amsterdam Doelen
Amsterdam
08.2021 - 10.2021
- Temporarily transferred to assist the front office team.
- Managed guest check-in and check-out procedures, reservations, and billing.
- Resolution of payment discrepancies and ensured invoice accuracy.
- Handled customer complaints and rectified issues to complete satisfaction.
Front Desk Receptionist
NH Madrid Zurbano
Madrid
05.2017 - 07.2021
- Assisted guests with check-in and check-out, answering questions, and providing assistance.
- Answered all incoming calls and redirected them or kept messages.
- Responded to inquiries online.
- Offered appropriate reservation options, including corporate rates.
- Managed SAP Business Suite and CRM.
Front Desk Receptionist
Collection Palacio de Aranjuez
Madrid
04.2012 - 05.2017
- Welcome guests to the front desk, check-in, and check-out procedures.
- Explained and pointed out property details to guests, including dining areas, spa, and fitness center.
- Assisted with the revenue manager's task regarding pick-up, room rates, and pricing.
- Acting as FO Manager for six months.
- Handled group reservations, staff schedules, SAP MM, and EOM tasks.
Education
SAP FI&CO Consultant Master Degree - Management Information Systems
Tokio New Technology School
Madrid06.2023
Cost Accouting Course. - Accounting And Finance
IECM
Madrid06.2023
Intensive Course English C1 - English Language
AC3
Madrid04.2021
English course B2 - English Language
UNED
Madrid11.2019
FCE - English Language
British Council
Madrid10.2013
Amadeus Reservation System | Tourism -
Instituto Belgrano
04.2008
Completed 2nd year. - Sistems Engineering
National Technological University
Rosario, Argentine11.2006
Bachelor of Business - Tourism | Tourism
Instituto Belgrano
04.2001
Skills
- Administrative and computer skills
- Research and Data Analysis
- Problem-Solving
- Teamwork and Collaboration
- Multithreaded Software Applications
- SAP TMS Business Suite
- SAP FICO
Timeline
BQ Task Force
NH Headquarters
11.2023 - Current
Front Desk Receptionist
Nh Madrid Balboa
04.2022 - 10.2023
Desk Manager
NH Collection Amsterdam Flower Market
08.2021 - 04.2022
Hotel Receptionist
Nh Collection Amsterdam Doelen
08.2021 - 10.2021
Front Desk Receptionist
NH Madrid Zurbano
05.2017 - 07.2021
Front Desk Receptionist
Collection Palacio de Aranjuez
04.2012 - 05.2017
SAP FI&CO Consultant Master Degree - Management Information Systems
Tokio New Technology School
Cost Accouting Course. - Accounting And Finance
IECM
Intensive Course English C1 - English Language
AC3
English course B2 - English Language
UNED
FCE - English Language
British Council
Amadeus Reservation System | Tourism -
Instituto Belgrano
Completed 2nd year. - Sistems Engineering
National Technological University
Bachelor of Business - Tourism | Tourism
Instituto Belgrano
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