Roma Koloch

– working with Developer Studio creating escalations, custom forms, active links, filters, custom fields, workflows (ARS Development)

– client service requests clarification and implementation

– user support (incidents, requests, problem handling)

– new solution development and application testing

– direct contact with client

– creating technical documentation

– creation of request templates, workflow templates, UI extensions, automation rules for Service Catalogue

– using HTML, JavaScript

– all administrative tasks: defining Services, Service Instances, Service Offerings, SLAs, teams, groups, roles etc

– client service requests clarification and implementation

– user support (task, requests)

– new solution development and application testing

– direct contact with client

– creating technical documentation

– working with Developer Studio creating escalations, custom forms, active links, filters

– creation of Services (SRD)

– creation of IT automation processes (workflows) through BMC Atrium Orchestrator (BAO)

– client service requests clarification and implementation

– user support (incidents, requests, problem handling)

– support of integration project implementation

– new solution development and application testing

– direct contact with client

– creating technical documentation

– working with ITSM SRM Module

– client service requests clarification and implementation

– user support (incidents, requests)

– troubleshooting problems related with SRM module

– new solution development and application testing

– creating technical documentation

– ITSM suit installation

– client service requests clarification and implementation

– user support (incidents, requests, problem handling)

– troubleshooting problems related with integrations (Argus, HM)

– support of Argus integration project implementation

– new solution development and application testing

– dispatching

– direct contact with client

– creating technical documentation

– client service requests clarification and implementation

– resolution of incidents and problems

– DB2 database administration and support

– user and rights administration

– backup/restore, systems tuning

– batch management, disk space administration, performance tuning

– database and Index reorganization

– working on AIX, Linux, Windows servers

– client service requests clarification and implementation

– ISM Maximo service requests, incidents and problems resolution

– direct contact with client

– creating technical documentation

– creating data extract from database via SQL queries

– support of Smart Cloud Control Desk project implementation

– working on AIX platform