RODRIGO MUÑOZ RODRIGUEZ
Fuenlabrada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And I am also available for geographic mobility.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
IFEMA
Madrid
01.2024 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
Commercial Sales Manager
DIBECESA
Madrid
05.2023 - 07.2024
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Bar Waiter
JAMAICA
Madrid
12.2022 - 02.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Promotions Assistant
PHILIPS HUE
Madrid
11.2023 - 01.2024
- Engaged customers with traditional and guerilla marketing techniques to drive interest.
- Negotiated discounts from suppliers on behalf of the organization.
Event Hostess
IFEMA
Madrid
09.2023 - 11.2023
- Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.
- Facilitated interactions between guests by introducing people from different backgrounds, helping break down barriers of communication.
Restaurant Waiter
GAGAWA
Madrid
02.2023 - 05.2023
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Basketball Coach
BALONCESTO FUENLABRADA
Madrid
03.2018 - 03.2020
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
Education
Customer Service Supervisor -
IFEMA
Madrid01-2024
Promotions Assistant -
PHILIPS HUE
Madrid11-2023
Grado De Comercio -
Universidad Complutense De Madrid
Madrid09-2022
Baccalaureate - Social Sciences
NILE
Fuenlabrada06.2022
Skills
- Active Learning
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Problem-solving abilities
- Teamwork and Collaboration
- Analytical Skills
- Negotiation
- Leadership
- Computer Skills
- Customer service
- Driver
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Customer Service Supervisor
IFEMA
01.2024 - Current
Promotions Assistant
PHILIPS HUE
11.2023 - 01.2024
Event Hostess
IFEMA
09.2023 - 11.2023
Commercial Sales Manager
DIBECESA
05.2023 - 07.2024
Restaurant Waiter
GAGAWA
02.2023 - 05.2023
Bar Waiter
JAMAICA
12.2022 - 02.2024
Basketball Coach
BALONCESTO FUENLABRADA
03.2018 - 03.2020
Customer Service Supervisor -
IFEMA
Promotions Assistant -
PHILIPS HUE
Grado De Comercio -
Universidad Complutense De Madrid
Baccalaureate - Social Sciences
NILE
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