Rodrigo Mendizábal
Barcelona, bal
Summary
With over 9 years of dynamic experience in digital product development, I bring a passionate and dedicated approach to my professional journey. My expertise spans across Content Design, UX writing and Project & Product Management, areas in which I consistently strive to evolve and excel. Leading teams of UX Content Designers and Product Copywriters has allowed me to adeptly orchestrate the execution of robust content strategies, resulting in the successful delivery of high-caliber outcomes. My commitment to growth remains unwavering as I actively seek avenues for continuous improvement. However, my ultimate drive lies in leveraging my skills and background to effect positive change. Whether by crafting products that enhance lives or contributing meaningfully to a company's mission, I am resolutely dedicated to making a meaningful impact on the world.
Work History
UX Content Design Manager
Factorial
01.2023 - Current
- Global Talent: Hiring and cultivating top content design talent worldwide
- UXCD Leadership: Guiding UX Content Design team in sculpting meaningful UX narratives decreasing time on task by 30%.
- Strategic Content: Crafting, delivering, and executing robust strategy that resonates with our audience, significantly increasing satisfaction
- Style Definition: Defining and maintaining content style guides and other documents for consistency
- Translation & Localization: Managing the tailoring of content for nine locales
- Knowledge Base: Managing crafting of Help Center articles to aid users on their journey
- User Insights: Leveraging user research insights to continually refine and elevate content quality
- Metrics-Driven: Employing measurement techniques to ensure we meet the highest standards.
Product Content Manager
Factorial
10.2022 - 01.2023
- Managing a team of 6 UX content writers in charge of: - Delivering the high quality micro copy that populates our product
- Effectively translating and localizing all that copy into 7 different locales
- Writing product related, highly impactful articles pieces to enable users
- Building and maintaining the internal Product Academy that empowers cross-selling within our organization
- Optimizing and enhancing content using data analysis methods.
Product UX Writer & Translations Manager
Factorial
07.2022 - 10.2022
- Fulfill cross-domain role with diverse responsibilities.
- Localization and Internationalization
- UX Content Design: - Crafting creative and effective microcopy
- Identifying UX copywriting related pains
- Defining content quality improvement areas
- Collaborating proactively with internal designers and stakeholders to create the best possible experience
- Creating, implementing and maintaining supporting design/copywriting documentation such as a
- Content Style-guides and a Glossaries
- Translation & Localization Management: - Leading, guiding and assessing a multi-language team of content specialists
- Producing high quality, effectively localized translations of our platform and pages
- Managing the production and quality review of text in 6 languages and 8 markets
- Optimizing and implementing tech related processes, resources and tools
- Technical debugging of i18n and translation keys.
Product UX Content Writer & Chatbot Developer
Klarna
01.2021 - 07.2022
- Enhance product content for quality improvement.
- Design user-centric experiences through UX Content.
- Analyze data for strategic decision-making.
- Solve user problems through product management.
- Optimize processes through trend analysis.
- Contribute to Chatbot service development.
- Identify commercial needs for business growth.
- Implement ITIL principles for operational efficiency.
Quality Analyst
Klarna
09.2020 - 02.2021
- Monitor diverse communication channels.
- Analyze B2C interactions for insights.
- Gather and analyze data for informed choices.
- Provide detailed quality reports.
- Collaborate on training for improved service.
Education
Course -
2020
The Data Scientist’s Toolbox
Bachelor of Arts - Scenic Arts
2016
Skills
- UX Content Design
- Project leadership
- Content strategy definition
- Localization & i18n
- Design & prototyping tools
- Agile/Scrum methodologies
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
German
Elementary (A2)
Swedish
Elementary (A2)
Timeline
UX Content Design Manager - Factorial
01.2023 - Current
Product Content Manager - Factorial
10.2022 - 01.2023
Product UX Writer & Translations Manager - Factorial
07.2022 - 10.2022
Product UX Content Writer & Chatbot Developer - Klarna
01.2021 - 07.2022
Quality Analyst - Klarna
09.2020 - 02.2021
The Johns Hopkins University - Course,
Universidad De La República - Bachelor of Arts, Scenic Arts
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